Troubleshooting
Memory
Memory errors were detected during server start up
■Open your server and make sure that the memory modules are installed correctly. For more information, see “Installing memory” on page 58.
■A memory module may be defective. If possible, try another memory module and see if the error repeats.
Modem (telephone dial-up)
Your modem does not dial or does not connect
■Make sure that your server is connected to the telephone line and the telephone line has a dial tone.
■Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone jack.
■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.
To check the dialing properties in Windows 2000 Server:
1 Click Start, Settings, then click Control Panel. The Control Panel window opens.
2
3 Make sure that all settings are correct.
■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
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