Page
Page
2 Setting Up Your Server
Contents
1 Checking Out Your Gateway Server
3 Maintaining Your Server
6 Troubleshooting
4 Installing Components
Opening the BIOS Setup utility
Updating the BIOS
Server Specifications
B Safety, Regulatory, and Legal Information
BIOS Settings
Index
Page
Where system board components are located
Where drives, ports, jacks, and controls are located
Checking Out Your GatewayServer
Read this chapter to learn
Chapter 1 Checking Out Your Gateway Server
Front
Hot-swap drives PCI card fan
Front
Power connector Rear fan Card retention cover lever
Back
Chapter 1 Checking Out Your Gateway Server
Mouse port Keyboard port USB ports Serial port Parallel port
Interior
Interior
SCSI backplane
Card retention
System board
Left side
Chapter 1 Checking Out Your Gateway Server
System board
Right side
Server Companion CD
Getting Help
Online help
Gateway Web site
Setting UpServerYour
Read this chapter to learn how to Use your server safely
Start and turn off your server Restart reboot your server
Setting up the hardware
Chapter 2 Setting Up Your Server
Converting to a rackmount server
Protecting from power source problems
Protecting from power source problems
Surge protectors
Uninterruptible power supplies
Line conditioners
Chapter 2 Setting Up Your Server
Starting your server
To start the server
Starting your server
To select which device your your server boots from
Understanding the power-on self-test
When the power
indicator is
Turning off your server
To turn off the server
Turning off your server
To close unresponsive programs in Windows 2000 Server
Restarting rebooting your server
To restart your server
Chapter 2 Setting Up Your Server
Setting up the operating system
Setting up the operating system
Chapter 2 Setting Up Your Server
Read this chapter to learn how to Care for your server
MaintainingServerYour
Clean your server Prepare for system recovery
Perform system administration
Chapter 3 Maintaining Your Server
Caring for your server
Maintenance task
Caring for your server
Weekly
Chapter 3 Maintaining Your Server
Protecting your server from viruses
Checking hard drive space
Managing hard drive space
To check hard drive space in Windows 2000 Server
Managing hard drive space
Checking the hard drive for errors
Using Disk Cleanup
To use Disk Cleanup in Windows 2000 Server
To check the hard drive for errors in Windows 2000 Server
3 Click the Tools tab
Managing hard drive space
Defragmenting the hard drive
To defragment a hard drive in Windows 2000 Server
Chapter 3 Maintaining Your Server
Backing up files
Managing hard drive space
4 Click Defragment Now
Cleaning your server
Cleaning the exterior
Chapter 3 Maintaining Your Server
Cleaning the screen
Cleaning the keyboard
Cleaning the tape drive
Cleaning your server
Cleaning the mouse
To clean your trackball mouse
Chapter 3 Maintaining Your Server
Cleaning your server
5 Replace the mouse ball and lock the retaining ring into place
Mouse rollers
Creating startup diskettes
Preparing for system recovery
Creating an emergency repair diskette
To create startup diskettes in Windows 2000 Server
To create an emergency repair diskette in Windows 2000 Server
Preparing for system recovery
2 Double-click the My Computer icon
4 Click the Tools tab
Chapter 3 Maintaining Your Server
5 Click Backup Now. The Backup window opens
Recording your operating system configuration
Keeping a record of system configuration
To record your operating system configuration in Windows 2000 Server
Recording your BIOS configuration
Using BIOS security passwords
System administration
To set the BIOS security passwords
ManageX Event Manager
System administration
Monitoring case access
To view the event log
Option
You can use your Server Companion CD to Install hardware drivers
Using your Server Companion CD
Install programs View server documentation
Chapter 3 Maintaining Your Server
ComponentsInstalling
Chapter 4 Installing Components
Preparing to install components
Selecting a place to work
Gathering the tools you need
Preventing static electricity discharge
Preventing static electricity discharge
Opening the server case
To open the server case
Chapter 4 Installing Components
5 For more stability, place the server on its side
Opening the server case
Chapter 4 Installing Components
Closing the server case
To close the server case
Closing the server case
Lock the front cover Reconnect the power cord and all other cables
Chapter 4 Installing Components
Installing drives
Installing drives
To install a 5.25-inch drive
Installing a media drive
Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server
Installing drives
Hard drive screws Hard drive screws
Chapter 4 Installing Components
6 Go to Step
Installing drives
7 If you are replacing a drive, disconnect the old drive’s cables
Chapter 4 Installing Components
9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive
Installing drives
Chapter 4 Installing Components
13 Follow the instructions in “Closing the server case” on page
Installing a hard drive
To install a hard drive
Installing drives
Screw Screw Screw Screw
Chapter 4 Installing Components
7 Close the drive’s release lever
Installing drives
Chapter 4 Installing Components
Installing memory
Installing memory
To install or replace memory
2 Follow the instructions in “Opening the server case” on page
5 Follow the instructions in “Closing the server case” on page
PCI slot
Installing PCI expansion cards
Chapter 4 Installing Components
Description
Installing PCI expansion cards
To replace, add, or reseat a PCI expansion card
2 Follow the instructions in “Opening the server case” on page
Release lever Card retention cover
Chapter 4 Installing Components
8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever
Installing PCI expansion cards
Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
See the card’s documentation for software installation instructions
Installing a processor
Installing a processor
To replace a processor
3 Follow the instructions in “Opening the server case” on page
The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step
Chapter 4 Installing Components
Remove the old processor
Installing a processor
Chapter 4 Installing Components
14 Follow the instructions in “Closing the server case” on page
Processor 1 fan connector Processor 2 fan connector
Only one voltage regulator should be installed for each processor
Installing a voltage regulator
Replacing the power supply
To replace the power supply
Chapter 4 Installing Components
6 Remove the two screws that secure the power supply tray to the case
Replacing the power supply
Chapter 4 Installing Components
Reinstall the upper voltage regulator module
Follow the instructions in “Closing the server case” on page
Replacing the SCSI backplane
To replace the SCSI backplane
Replacing the SCSI backplane
6 Slide the hot-swap cage out about two inches from the case
Chapter 4 Installing Components
8 Remove the hot-swap cage completely from the server
Replacing the SCSI backplane
Thumbscrew
Chapter 4 Installing Components
10 Slide the backplane up slightly, then lift it away from the hot-swap cage
Replacing the SCSI backplane
17 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
15 Reinstall the fan
Replacing the system board
To replace the system board
Replacing the system board
Chapter 4 Installing Components
10 Remove the system board tray’s thumbscrew on the back of the case
System board tray thumbscrew
12 Lift the tray away from the case
Replacing the system board
Replacing a fan
To replace a fan
Chapter 4 Installing Components
Replacing a fan
7 Follow the instructions in “Closing the server case” on page
6 Reconnect the fan to the system board
To replace the battery
Replacing the CMOS battery
5 Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
Battery
Replacing the CMOS battery
Restore any BIOS settings that you wrote down in Step
Chapter 4 Installing Components
Read this chapter to learn how to Open the BIOS Setup utility
Using the BIOS Setup Utility
Update the BIOS Reset the BIOS settings to their factory defaults
Reset the BIOS passwords
Opening the BIOS Setup utility
To open the BIOS Setup utility
Chapter 5 Using the BIOS Setup Utility
Recovering the BIOS
Updating the BIOS
To update the BIOS
To recover the old BIOS
Resetting the BIOS
To reset the BIOS
Chapter 5 Using the BIOS Setup Utility
Resetting BIOS passwords
Resetting the BIOS
12 Press F1 to reset the BIOS to factory default settings
Chapter 5 Using the BIOS Setup Utility
Troubleshooting
Read this chapter to learn how to Interpret error messages and codes
Troubleshoot Get telephone support and training
Chapter 6 Troubleshooting
Safety guidelines
Access denied
Error messages
Bad command or file name
Data error
Error loading operating system
Diskette read failed - press F1 to retry boot
Hard disk controller failure - press F1 to try reboot
Insert bootable media device
Memory errors were detected while the system started up
Invalid password
Memory size error
See “The keyboard does not work” on page 108 for a possible solution
Syntax error
Non-system disk or disk error
Write-protect error
Not enough memory
Troubleshooting
Troubleshooting
First steps
Battery replacement
Beep codes
Chapter 6 Troubleshooting
Beeps
Troubleshooting steps
Troubleshooting
A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device
The settings in the BIOS Setup utility are not retained
BIOS
CD drive
Your server does not recognize a CD or the CD drive
Diskette drive
Cleaning CDs
Your CD drive tray does not open
The diskette drive is not recognized
File management
Expansion cards
The diskette drive LED is lit continuously
Your server does not recognize an expansion card
You receive an “Insufficient disk space” error message
To restore files that were deleted in Windows 2000 Server
You receive a “Non-system disk” or “disk error” error message
Hard drive
Your server does not recognize an IDE drive
The master boot record is corrupted
Your server does not recognize a SCSI drive
Chapter 6 Troubleshooting
Internet
To repair the master boot record
To download the GWScan utility
You need to troubleshoot an IDE hard drive
Keyboard
Connecting to a Web site takes too long
The keyboard does not work
A keyboard character keeps repeating
Memory
Memory errors were detected during server start up
Modem telephone dial-up
To check the dialing properties in Windows 2000 Server
The modem is not recognized by your server
Your 56K modem does not connect at 56K
Chapter 6 Troubleshooting
Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly
To run modem diagnostics in Windows 2000 Server
The modem is noisy when it dials and connects
Troubleshooting
The screen resolution is not correct
To turn down the modem volume in Windows 2000 Server
Monitor
Your server is running but there is no picture
Mouse
A horizontal line or wire is visible across the monitor screen
The text on the display is dim or difficult to read
The mouse does not work
You press the power button, but the server does not turn on
Power
When you turn on the server, it makes several short beeps
Printer
You receive a “Printer is out of paper” error message
You receive a “Printer queue is full” error message
Processor
To make sure that the printer is not set to work offline in Windows
If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation
Chapter 6 Troubleshooting
Telephone support
See “Troubleshooting” on page
Before calling Gateway Technical Support
Telephone support
Service description
Automated troubleshooting system
How to reach
Telephone support
Tutoring and training
Tutoring and training
For more information
Service description
Chapter 6 Troubleshooting
SpecificationsServer A
Case size Weight Fans Ports
System specifications
Card sizes Power supply
Appendix A
System board specifications
System board specifications
Processor
Chipset
Monitor
Hardware
Temperature sensors
Appendix A
Environmental specifications
Environmental specifications
Variable
Requirements
Resolution support
Video specifications
Electronic specifications
Electronic specifications
Memory map
Interrupts
PCI interrupt routing
PCI interrupt routing in PIC mode
Device
Interrupt A
Additional specifications
Additional specifications
Appendix A
To view all BIOS settings
BIOS Settings B
BIOS menu
Appendix B BIOS Settings
BIOS submenu
Setting
BIOS submenu
BIOS menu
Setting
Value
BIOS menu
Appendix B BIOS Settings
BIOS submenu
Setting
Safety Regulatory, and C Legal Information
Important safety information
Setting up your system
Appendix C Safety, Regulatory, and Legal Information
Replacement parts and accessories
Care during use
United States of America
Regulatory compliance statements
Federal Communications Commission FCC
Unintentional emitter per FCC Part FCC Part 15 Class A Statement
Appendix C Safety, Regulatory, and Legal Information
FCC declaration of conformity
Responsible party
Product
When programming or making test calls to emergency numbers
Industry Canada IC Unintentional emitter per ICES-003
Canada
Telecommunications per DOC notice
for products fitted with an IC-compliant modem
Laser safety statement
All Rights Reserved
Notices
Trademark Acknowledgments
Appendix C Safety, Regulatory, and Legal Information
Numerics
Index
Page
see card
Page
see card
Page
Page
Page
A MAN 960 SYS GDE R1 12/02
