Audio problems . | . . . . . . . . . . . .99 | ||
Universal serial bus (USB) problems. . . . . . . . . . . .99. . | |||
Modem problems | . . . . . . . . . . . | .100 | |
PC Card | problems | . . . . . . . . . . . . . . . . . . 102 | |
Printer problems | 103 | ||
External | monitor problems. . . . . . . . . . . . . . . .104. . . . | ||
Other option problems. . . . . . . . . . . . . . . . .106 | |||
Software problems | . . . . . . . . . . . | 107 | |
Other problems . | . . . . . . . . . . . | 108 | |
Recovering lost or damaged software. . . . . . . . . . . . 109. . .
Using | the ThinkPad | Software Selection. . .CD. . . . . .109. | ||
Using the Recovery . CD. . . . . . . . . . . . . . . 110 | ||||
Chapter 5. | Getting Service | . . . . . . . . . | 121 | |
Information on your computer. . . . . . . . . . . . . . . .123. . . . | ||||
Option list | 123 | |||
Identification numbers | 123 | |||
Problem recording sheet. . . . . . . . . . . . . . . . 124 | ||||
Customer support and service. . . . . . . . . . . . . . .125. . . . | ||||
Help by telephone. . . . . . . . . . . . . . . . . . . 125 | ||||
ThinkPad EasyServ | . | . . . . . . . . . . | 126 | |
Getting help | around | the. world. . . . . . . . . . . . . 126. . . . | ||
Fax information . . | . . . . . . . . . . | 126 | ||
Electronic support services. . . . . . . . . . . . . . . .127. . . .
Purchasing additional services. . . . . . . . . . . . . . .129. . . .
Enhanced PC support line. . . . . . . . . . . . . . . .129. . . . | ||||
Client | support | line | 130 | |
Network and server support . line. . . . . . . . . . . .130. . . | ||||
Ordering support line services | 130. . . . | |||
Warranty and repair services | 131. . . . | |||
Obtaining IBM operating system updates. . . . . . . . . . .132. . | ||||
Getting update diskettes | 132 | |||
Ordering publications. . . . | . . . . . . .132 | |||
Appendix A. | Features | and specifications | . . . . . . . . . | 133. . |
Features . . . . . . . . . . . . . . . 134 | ||||
Specifications. . . . . . . . . . . . . .136 | ||||
IBM power cords. . . . . . . . . . . . . . . . . . . . .137 | ||||
Appendix B. Product warranties and notices | . . . . . . . | 139. | ||
Notices | . . . . . . . 143 | |||
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