Audio problems .

. . . . . . . . . . . .99

Universal serial bus (USB) problems. . . . . . . . . . . .99. .

Modem problems

. . . . . . . . . . .

.100

PC Card

problems

. . . . . . . . . . . . . . . . . . 102

Printer problems

103

External

monitor problems. . . . . . . . . . . . . . . .104. . . .

Other option problems. . . . . . . . . . . . . . . . .106

Software problems

. . . . . . . . . . .

107

Other problems .

. . . . . . . . . . .

108

Recovering lost or damaged software. . . . . . . . . . . . 109. . .

Using

the ThinkPad

Software Selection. . .CD. . . . . .109.

Using the Recovery . CD. . . . . . . . . . . . . . . 110

Chapter 5.

Getting Service

. . . . . . . . .

121

Information on your computer. . . . . . . . . . . . . . . .123. . . .

Option list

123

Identification numbers

123

Problem recording sheet. . . . . . . . . . . . . . . . 124

Customer support and service. . . . . . . . . . . . . . .125. . . .

Help by telephone. . . . . . . . . . . . . . . . . . . 125

ThinkPad EasyServ

.

. . . . . . . . . .

126

Getting help

around

the. world. . . . . . . . . . . . . 126. . . .

Fax information . .

. . . . . . . . . .

126

Electronic support services. . . . . . . . . . . . . . . .127. . . .

Purchasing additional services. . . . . . . . . . . . . . .129. . . .

Enhanced PC support line. . . . . . . . . . . . . . . .129. . . .

Client

support

line

130

Network and server support . line. . . . . . . . . . . .130. . .

Ordering support line services

130. . . .

Warranty and repair services

131. . . .

Obtaining IBM operating system updates. . . . . . . . . . .132. .

Getting update diskettes

132

Ordering publications. . . .

. . . . . . .132

Appendix A.

Features

and specifications

. . . . . . . . .

133. .

Features . . . . . . . . . . . . . . . 134

Specifications. . . . . . . . . . . . . .136

IBM power cords. . . . . . . . . . . . . . . . . . . . .137

Appendix B. Product warranties and notices

. . . . . . .

139.

Notices

. . . . . . . 143

xi

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IBM 240 manual Using ThinkPad Software Selection. . .CD, Features