
Troubleshooting charts
| 
 | Error | codes or messages | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||
| 
 | 
 | 
 | 
 | Note: | In | the | 
 | charts,x can be | any | character. | ||||||
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
| Problem | 
 | 
 | Action | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||
| 0200 | (hard | disk | error)The | hard | disk | 
 | is not | working. | Make | sure | the | hard | disk drive is attached firml | |||
| 
 | 
 | 
 | Run the BIOS setup utility; then | make | sure | the | hard disk drive is properly i | |||||||||
| 
 | 
 | 
 | fied. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||||
| 021x | (keyboard | error)Make | sure | no | object | 
 | is | placed | on | the | keyboard or on the external keyboard, | |||||
| 
 | 
 | 
 | have | one. | Power | off | the | computer | and | power off all attached devices. Power | ||||||
| 
 | 
 | 
 | the | computer | first; | then | power on | the | attached | devices. | ||||||
| 
 | 
 | 
 | If | you still | have | a | problem, | do | the | following: | 
 | 
 | ||||
Ÿ If an external keyboard is connected:
| – Power | off | the computer | and | disconnect | the external keyboard; then power | ||
| on the computer. Make sure | that | your | keyboard operation is correct. If | ||||
| is, have the external keyboard serviced. Otherwise, have the computer | |||||||
| serviced. | 
 | 
 | 
 | 
 | 
 | 
 | |
| – Make sure that the external keyboard | is | connected to the correct con- | |||||
| nector | if | connected to | computer | using | the | keyboard/mouse cable. | |
Ÿ Test the computer by using the PC Doctor.
| 
 | 
 | 
 | – If the | computer | stops | during | the test, have the computer serviced. | |||||||||||||||
| 
 | 
 | 
 | 
 | 
 | 
 | |||||||||||||||||
| 0220 | (monitor | type | The | monitor type does not match the CMOS. Run the BIOS setup utility to verify | ||||||||||||||||||
| error) | 
 | the | configuration. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||||
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||||||
| 0230 | (shadow | RAM | The | shadow | RAM | failed. | Test | your | computer's | memory | with | the | PC | Doctor. | 
 | |||||||
| error) | 
 | If | you | have | increased | memory | just | before | powering | the | computer | on, | reinstall | |||||||||
| 
 | 
 | 
 | ||||||||||||||||||||
| 
 | 
 | 
 | DIMM. | Then test the memory with | the | PC | Doctor. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||||||
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||||||
| 0231 | (system | RAM | The | system | RAM | failed. | Test | your | computer's | memory | with | the | PC | Doctor. | 
 | |||||||
| error) | 
 | If | you | have | increased | memory | just | before | powering | the | computer | on, | reinstall | |||||||||
| 
 | 
 | 
 | ||||||||||||||||||||
| 
 | 
 | 
 | DIMM. | Then test the memory with the PC Doctor. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||||||||||
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||||||||||
| 0232 | (extended RAM | The | extended | RAM failed. Test | your | computer's memory | with | the | PC | Doctor. | ||||||||||||
| error) | 
 | If | you | have | increased | memory | just | before | powering | the | computer | on, | reinstall | |||||||||
| 
 | 
 | 
 | ||||||||||||||||||||
| 
 | 
 | 
 | DIMM. | Then test the memory with | the | PC | Doctor. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | |||||||
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||||||||
| 0250 | (system | battery The | system | battery is | dead. | Replace | the | battery | and | 
 | run | the | BIOS | setup u | ||||||||
| error) | 
 | verify | the | configuration. | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | ||||
If you still have a problem, have the computer serviced.
Chapter 4. Solving computer problems89
