IBM 240 manual Client support line, Line, Ordering support line services

Purchasing additional services

Client support line

Client support is available to provide assistance with the following

Ÿ Installation and configuration of clients

ŸIdentification of system problems related to the client in a network environment

Ÿ Assistance with client network interface cards and options

You can purchase this service on a one-time basis (for a single dent).

Network and server support

line

Network

and

Server

Support

includes

all

the features of the

Enhanced

PC

Support

Line

and

is available for simple or

complex

networks

made up of IBM workstations and servers using major

network

operating

systems.

This

line

also

supports

many

popular

non-IBM adapters and network interface cards. This service include

technical support

for:

Installing

and

configuring

client

workstations

and

servers

Identifying system

problems

and correcting

problems on

the client or the server

Using IBM and non-IBM network operating

systems

Interpreting documentation You can purchase this service

for

a

single incident

or

for multiple incidents. For more informatio

about purchasing Network and Server Support, see “Ordering

support

line

services”

on

page 130.

Ordering support line services

The	Enhanced PC Support Line, Client Support Line,	and	Network
and	Server Support Line services are available	for	products on th
Supported Products list.

To receive a Supported Products list:

ŸIn the U.S.:

– Call 1-800-772-2227.

– Select the automated fax system option.

–Select the service for which you would like a Supported Pro ducts list:

Chapter 5. Getting Service129