Purchasing additional services
Client support line
Client support is available to provide assistance with the following
Ÿ Installation and configuration of clients
ŸIdentification of system problems related to the client in a network environment
Ÿ Assistance with client network interface cards and options
You can purchase this service on a
Network and server support | line |
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Network | and | Server | Support | includes | all | the features of the | ||||||
Enhanced | PC | Support | Line | and | is available for simple or | complex | ||||||
networks | made up of IBM workstations and servers using major | |||||||||||
network | operating | systems. | This | line | also | supports | many | popular | ||||
technical support | for: | Installing | and | configuring | client | workstations | ||||||
and | servers | Identifying system | problems | and correcting | problems on | |||||||
the client or the server | Using IBM and | |||||||||||
systems | Interpreting documentation You can purchase this service | |||||||||||
for | a | single incident | or | for multiple incidents. For more informatio | ||||||||
about purchasing Network and Server Support, see “Ordering | ||||||||||||
support | line | services” | on | page 130. |
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Ordering support line services
The | Enhanced PC Support Line, Client Support Line, | and | Network |
and | Server Support Line services are available | for | products on th |
Supported Products list. |
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To receive a Supported Products list:
ŸIn the U.S.:
– Call
– Select the automated fax system option.
–Select the service for which you would like a Supported Pro ducts list:
Chapter 5. Getting Service129
