IBM 240 manual Service, Help by Telephone

Customer support and service

Customer support

and service

Purchasing

an

IBM

PC

hardware product entitles you to receive

support and services during the limited warranty period. If you n

additional

support and services, a wide

variety

of

extended

soluti

that addresses

most

needs

are

available

for purchase.

Help by

telephone

You

can

get

support

and information

by

telephone

during

the

limited

warranty

period

at

no

additional charge,

through

the

IBM PC

Support

Line. Experienced technical-support representatives

will

be

on

hand

to

assist

you

in

answering

any

questions

you

might have,

such

as:

Ÿ

How

to

set

up

your

computer

Ÿ

How

to

install

and

set up your IBM options purchased directly

from

IBM

or

through

an

IBM

reseller

Ÿ

How

to

use

the

30-day

support

for

the

preloaded

operating

system

Ÿ

How

to

get

service

Please have the following information ready when you call:

Ÿ Serial number of your computer and proof of purchase

Ÿ Description of the problem

Ÿ Exact wording of the error message

Ÿ Hardware and software configuration information for your system

If possible, be at your computer when you call.

Ÿ In the U.S. and Puerto Rico, call 1-800-772-2227.

ŸIn Canada, call 1-800-565-3344.

These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as:

ŸSales information

ŸProduct brochures

124 ThinkPad 240 User's Reference