Troubleshooting guide | IBM 240 guide

Troubleshooting guide

Troubleshooting guide

If a beep sounds, a message appears, or a function-related problem occurs:

1.Find your symptom in the Troubleshooting Charts and try solving the

problem. “Troubleshooting charts” on page 88

2.If you can't solve the problem, note the error code and have the

puter serviced Chapter 5, “Getting Service” on page 121

If you accidentally lose or damage software in your computer:

Recover it by using the Recovery“RecoveringCD. lost or damaged software” on page 109

Chapter 4. Solving computer problems87

Image 99

IBM 240 manual Troubleshooting guide, If you accidentally lose or damage software in your computer

Contents

Page First Edition June 1999 Iii Thank you for selecting an IBM ThinkPad 240 computer Controls Functional highlightsDisk drive With Specifications About this bookWarranties Icons Used in This Book Electrical safety notice Safety information States Call Battery pack. Do not put it Trash ThatNot Or disposed of. Do not dis Contents Attaching Features Using ThinkPad Software Selection. . .CD Xii Year 2000 readiness and instructions Getting familiar with your computer Front view of the computer Identifying the hardware features Status Lamp Key Rear view of the computer Getting familiar with your5 computer Hard disk Drive Bottom view of the computer System status indicators NumLk Color TrackPoint Your ComputerButtons Stick Left click button Right click button Changing the Cap Fn key ForFn key Lock Numeric keypad Getting familiar with your15 computer ThinkPad utility programs Bios Setup Utility Bios Memory Advanced Setup Selecting theAdvanced Setup InfraredKeyboard/Mouse Key Typematic RateSticky For Battery ForValues AndAuto Slow Suspend when LCD is closed Others Power switch Mode LCD Display OrEnter Date/Time Selecting ThePassword Password Selecting Allows you to set a Legacy floppy device as Exit Saving Changes Start ThinkPad configurationChanges Save Changes Manager Mode Then clickThinkPad Online Users Guide Online Users Guide Recovery CD ConfigSafeBacking up your system Bulletin Board Replacing the battery pack Attaching the Large Battery pack ThinkPad donts Handling your computer Use OnlyNetwork Pstn Cleaning your computer ThinkPad dosCarrying the computer Maximizing battery-powered operation Ruggedized mobile computersHibernation What Ergonomics information Chair HeadView Arms For more information Device driver for Windows NT Attaching External Extending the features of your computer Panel Customizing the TrackPoint Using the Press-to-Select Using the Sensitivity Upgrading the memory Increasing memory Increasing memory Inside That foreign materialsDo not fall Space Dram Extending the features of 51your computer Increasing memory Attaching KeyboardKeypad Numeric Mouse Mouse Attaching an external keyboard and mouse Using Disabling the TrackPointSaver Keyboard For Windows 98 and Windows Attaching the external FDD Drive Attaching the external CD-ROM drive Connecting the CD-ROM to the ThinkPad Device driver Installing the CD-ROM device driver for Windows NT Attaching the external CD-ROM drive Attaching an external monitor Display Button orExternal the DisplayDisplay Display output location OrExternal DisplayProperties DOS Screen Image on the LCD Display modes OrLCD+External Display Supported ColorDepth Attaching a printer PC Card slot Inserting a PC Card PC you Card,must stop it Removing the PC Card ThinkPad 240 Users Reference Protecting your computer Using passwords Using passwords Entering a password Setting a password On PasswordSet Changing or removing a Using locks Solving computer problems Frequently asked questions UtilityQuestions Frequently asked questions Timers Do not Want it to. How do I stop this?How do I use my infrared port as a communication port? How do I use my serial port as a communication port? Desk? For SelectDisableAt my desk, but Then Use Away Time? UsingNot Get Out 10. If You Are Prompted To restart Your OK . computer, click How do I maximize battery life? Hints, tips Limitations Using External condenser microphone If you accidentally lose or damage software in your computer Troubleshooting guide Chart Troubleshooting charts Codes or messages Error Eisa Cmos DOS Problem Action Messages Problem Action Input problems TrackPoint Port Mouse Does ProblemsHibernation Displayed This ClickProperties LCD problems Battery problems Indicator problems Communication Problems Action HDD problems Audio problems USB problemsSettingsto IRQ Tone PanelWin ClickProperties Not Dialing INF Printer problems External monitor problems Solving computer problems105 ClickSerial Port Option Software problems Other problems Selection RecoveringLost Damaged Getting Started Using the Recovery CDNews and Updates Using the ThinkPad Software Selection CD FAT16 Using the recovery CD with a FAT16 system ClickRestart Using the Recovery CD with FAT32 system Drive deleted Press Y, and then press Enter. You see the message Press N, and then press Enter. You will see a message DOS Using the Recovery CD with a new HDD Press Esc You See a Message FDD Preparations Getting ServiceAbout Your Warranty 121 Information on your computer Option listIdentification numbers Problem recording sheet Help by Telephone Service ThinkPad EasyServ WorldFax information Electronic support services Support Enhanced PC support line Purchasing additional services Ordering support line services Client support lineLine Warranty and repair services Ordering publications Getting update diskettes Obtaining IBM operating system updates 133 Appendix A. Features and specifications Keyboard FeaturesProcessor Storage devices Appendix A. Features and specifications135 Environment SpecificationsLithium-ion battery pack Size Used IBM power cordsUsed in these regions 13H5273 Japan ThinkPad 240 Users Reference IBM Appendix B. Product warranties and notices Service Extent of Warranty Limitation of Liability IBM MMPM/2 Trademarks Readiness Federal Communications Commission FCC Statement Rul Canadian Department of Communications compliance statement European Community directive conformance statementRules Bottom Computer That Contains Among other Things Industry Canada requirements Fax brandingAustralia Ringer Avis Avertissement 151 Glossary EDO IRQ Suspend 155 Index Facsimile Assistance Password USB