Technical Support and Return for Service Assistance

Intel® NetStructureTMZT 7102 Chassis Management Module

Customer Support

Appendix G Customer Support

This appendix offers technical and sales assistance information for this product, and information on returning an Intel NetStructure product for service.

G.2 Technical Support and Return for Service Assistance

For all product returns and support issues, please contact your Intel product distributor or Intel Sales Representative for specific information.

G.3 Sales Assistance

If you have a sales question, please contact your local Intel ® NetStructureTM Sales Representative or the Regional Sales Office for your area. Address, telephone and FAX numbers, and additional information is available at Intel's website, located at:

http://www.intel.com/network/csp/sales/

Intel Corporation

Telephone (in U.S.) 1-800-755-4444

Telephone (Outside U.S.) 1-973-993-3030

Technical Product Specification

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Intel ZT 7102 manual Technical Support and Return for Service Assistance, Sales Assistance, 147

Contents

Intel NetStructure ZT 7102 Chassis Management Module Technical Product Specification Technical Product Specification Contents 16.1 3.1 11.1.2 15.3 20.2.1 Figures Tables 116 Date Revision Description Revision History ZT 7102 Features IntroductionOverview Functional Block Diagram Terms Used in This Document GlossaryAcronym Description Intel NetStructureTMZT 7102 Chassis Management Module Hardware Specifications System Architecture Backplane ConnectionsSlot Connections Chassis FRU Device Connections Power ModulesFan Modules Chassis Sensor Connections Face Plate Face Plate Faceplate Features Faceplate FeaturesFeature Purpose Mechanical ConnectorsBoard Dimensions and Weight PCB Dimensions Connector Locations Pin# 1 J1 Backplane Connector2 J2 Backplane Connector J1 Connector Pinout 3 J3 Backplane Connector J2 Connector PinoutJ3 Connector Pinout Pin Type Definition Backplane Pin DescriptionsPin Type Definitions Pin Descriptions Sheet 1 Pin Descriptions Sheet 2 5 JA1 Ethernet Port J6 Serial Port Pinout 7 J7 Telco Alarm Connector6 J6 Serial Port JA1 Ethernet Port Pinout Electrical and Environmental CMM PowerJ7 Telco Alarm Connector Pinout CMM Power Availability Absolute Maximum Ratings Power Ramp CircuitryOperating Temperature Reliability Switch Cross Reference Table Onboard SwitchesDC Operating Characteristics DC Operating Characteristics Processor and Chipset Switch Descriptions10.1.1 S1 Alarm Cutoff and Board Reset 10.1.2 SW1-1 Password Reset Serial I/O MemoryFlash Dual Ethernet Controllers Network Time Synchronization Telco Alarm SignalAlarm Relays Real Time Clock Battery Characteristics Watchdog TimerBattery Backup Replacing the Battery Running Your System Without a CMM Ethernet Interfaces Software SpecificationsOperating System Command Line Interface CLI Remote Procedure Call RPC Interface Baseboard Management Controller BMC Boards Sensor Event Logs SELCMM SEL Architecture Satellite Management Controller SMC Boards Hardware Redundancy Specification CMM Redundancy, Synchronization and FailoverSynchronization Synchronization Requirements CMM SynchronizationFiles or data Description Path Scenarios That Failover to a Healthier Standby CMM CMM FailoverScenarios That Force a Failover Scenarios That Prevent Failover Scenarios That Failover to an Equally Healthy CMM Failover TimingManual Failover Connectivity CMM Installation and RemovalInstalling the CMM Unpacking Ejector Handle Operation Removing the CMM Intel NetStructureTMZT 7102 Chassis Management Module Intel NetStructureTMZT 7102 Chassis Management Module Bist Test Flow Built-In Self Test Mid-BIST Boot-BISTBoot-BIST Early-BIST Mid-BIST Late-BIST Early-BIST Event Log Area and Event Management Late-BIST CMM Failover OS Flash Corruption Detection and Recovery DesignMonitoring the Static Images Monitoring the Dynamic Images Bist Test Descriptions OS Image Checksum Test Fpga Version Check5 DS1307 RTC Test NIC Presence/Local PCI Bus Test CLI Overview CMM Connection and SetupConnecting to the CLI Connecting through a Console Initial Setup Logging in for the First Time Setting IP Address PropertiesFTP Into the CMM Eth1 and Eth11 Setting Eth0 to Dhcp Rebooting the CMM Setting a HostnameSetting Auto-Logout Time Limit Location Parameter -l Command Line Interface CLI Syntax and ArgumentsCmmget and cmmset syntax Help Parameter -h Dataitem -d Keywords for All Locations Sheet 1 Target Parameter -tDataitem Parameter -d Target -t Keywords Data Item Description Get Valid Set Dataitem -d Keywords for All Locations Sheet 2Dataitem -d Keywords for System location Dataitem -d Keywords for BladeN Locations Dataitem -d Keywords for Chassis Location Dataitem -d Keywords for CMM Location Sheet 1Set Value Parameter Sample CLI OperationsDataitem -d Keywords for CMM Location Sheet 2 Generating a System Status Report Resetting the Password Resetting the Password in a Single CMM SystemResetting the Password in a Dual CMM System Intel NetStructureTMZT 7102 Chassis Management Module Threshold-Based Sensor Events Sensor TypesThreshold-Based Sensors Discrete Sensors Intel NetStructureTMZT 7102 Chassis Management Module SEL Event Syntax Health Event StringsSyntax of Health Event Strings Healthevents Query Event Syntax Sensor Target Description Sensor TargetsSnmp Trap Event Syntax CMM Sensor Targets No Active Events Healthevents QueriesHealthEvents Queries for Individual Sensors HealthEvents Queries for All Sensors on a Location Not Present or Non-IPMI Locations List of Possible Health Event Strings Event String Event Code Event Severity PowerSupplyN Location IPMI-Compliant Supplies OnlyPower Supply Event Strings PowerSupplyN All Locations Bist Event Strings Bist Sheet 1 11.4.3 CMM Location Chassis Location Slot Event Strings Slot N Event CMM Redundancy Event Strings CMM 1-2 RedundancyCMM Failover Event Strings CMM Failover CMM File Sync Event Strings CMM File Sync Chassis Sensor Event StringsEvent String Event Code If HealthEvents, its Severity Intel NetStructureTMZT 7102 Chassis Management Module System Master Boards Slot Power ControlSlot Power-Up Sequence Assertion of BDSEL# Fabric and PCI-Less Slots Obtaining the Power State of a BoardDrone Mode Boards Assertion of HEALTHY# During Power-Up Powering On a Board Controlling the Power State of a SlotPower Sequencing Commands and Policies Powering Off a Board Retrieving the Healthy# Ramp-Up Time Setting the Healthy# Ramp-Up TimeRetrieving the Maximum Power-Up Attempts Setting the Maximum Power-Up Attempts CMM detects a slot has been placed in offline or active Power Sequencing SEL Events Intel NetStructureTMZT 7102 Chassis Management Module Inhibiting Power Supplies Power SuppliesPower Supply Detection Inhibit, Degrade, and Fail Signals Enabling Power Supplies Drone Mode SBC Support Adding a Drone Mode Capable SBCRemoving a Drone Mode Capable SBC Intel NetStructureTMZT 7102 Chassis Management Module Active vs. Offline Slots Setting a Slot to Offline ModeSetting a Slot to Active Mode Limitations of the Offline Mode Intel NetStructureTMZT 7102 Chassis Management Module Data Item Description Obtaining FRU InformationFRU Information FRU Query Syntax Chassis FRU Validity Check Considerations for Turning Off the Fans Setting Fan SpeedFan Control and Monitoring Automatic Fan Control Querying Fan Tray Sensors Script Synchronization CMM ScriptingCLI Scripting Associating Scripts to Event Severity Event Codes Setting Scripts for Specific Individual EventsListing Scripts Associated With Events Removing Scripts From an Associated Event Slot Events Setting Event Scripts Intel NetStructureTMZT 7102 Chassis Management Module High Level SNMP/MIB Layout Snmp Snmp Agent Querying Non-IPMI Compliant Blades and Power SuppliesCMM MIB MIB Design Setting up an Snmp v3 MIB Browser Configuring the Snmp Agent PortConfiguring the Agent to Respond to Snmp v3 Requests Configuring the Agent Back to Snmp Snmp Trap Utility Configuring and Enabling Snmp Trap Addresses Snmpd.conf Alerts Using SNMPv3Alert Using UDP Alert Security Model 102 103 Setting Up the RPC InterfaceUsing the RPC Interface 20.0 RPC GetAuthCapability ChassisManagementApi104 105 Error and Return Codes for the RPC Interface Sheet 1 Code # Error Code String Error Code Description106 107 Error and Return Codes for the RPC Interface Sheet 2 108 Error and Return Codes for the RPC Interface Sheet 3 Error and Return Codes for the RPC Interface Sheet 4 ChassisManagementApi Threshold Response Format109 110 ChassisManagementApi String Response FormatThreshold Response Formats String Response Formats Sheet 1 111 String Response Formats Sheet 2 112 String Response Formats Sheet 3 113 ChassisManagementApi Integer Response FormatString Response Formats Sheet 4 Integer Response Formats Sheet 1 114 FRU String Response FormatInteger Response Formats Sheet 2 FRU Data Items String Response Format Sheet 1 115 RPC Sample CodeRPC Usage Examples FRU Data Items String Response Format Sheet 2 116 RPC Usage Examples Sheet 1 117 RPC Usage Examples Sheet 2 118 RPC Usage Examples Sheet 3 119 Command Logging 120 121 Telco Alarm SensorsConfiguring the Telco Alarm Connector Pins Telco Alarm Connector Sensor Naming Telco Alarm Sensors and Redundancy Sensor Names using Snmp122 System Resources Available to User Applications Application HostingSystem Details Startup and Shutdown Scripts Interrupt Constraints Ram Disk Directory StructureRAM-Disk Storage Locations RAM Constraints 125 Busless Backplane Support 126 127 Key Features of the Firmware Update ProcessUpdate Process Architecture Updating Software Contents of the Update Package Sheet 1 Critical Software Update Files and DirectoriesUpdate Package List of Critical Software Update Files and Directories 129 Update Package File ValidationUpdate Firmware Package Version Contents of the Update Package Sheet 2 130 SaveList and Data PreservationComponent Versioning SaveList Items and Their Priorities Sheet 1 131 Update ModeUpdateMetadata File SaveList Items and Their Priorities Sheet 2 132 Updating to a Newer Synchronization VersionUpdating to an Older Synchronization Version Synchronization Behavior for Differing Synch Versions Updating to the Same Synchronization Version Single CMM SystemRedundant CMM Systems CLI Support 134 Update Mode User ScriptsData Restore User Scripts Hooks for User Scripts 135 136 Update Process 137 Update Process Status and LoggingDebugupdate Variable Update Process Sensor and SEL Events 138 RedBoot Update ProcessRequired Setup Update Procedure Example CLI Commands Sheet 1 Use Case CLI Command Return139 140 Example CLI Commands Sheet 2 141 Intel CompactPCI* Product InformationCompactPCI Intel IOP310 Processor Chipset 142 Returning a Defective Product RMA For the Americas143 For Emea For Apac144 145 146 Technical Support and Return for Service Assistance Sales Assistance147 148 EN 50081-1 Emissions SafetyCE Certification Emissions Test Regulations Industry Canada Canada Product Safety InformationSafety Precautions Regulatory Information 151 152