Juniper Networks E-Series manual Customer Support, Contact Information

Customer Support C

For your convenience, we provide multiple options for requesting and receiving technical support from the Juniper Networks Technical Assistance Center (JTAC).

See the Juniper Networks Web site for complete customer service information:

•http://www.juniper.net/support/guidelines.html

Contact Information

A valid router serial number is required to initiate a request for service. This number enables the customer support engineer to quickly and efficiently determine the support level you are entitled to. Customers with Juniper Networks service agreements receive technical assistance 7 days a week, 24 hours a day, from the JTAC.

You have the option of submitting a problem via the Web using Case Manager, by e-mail, or by telephone, using the following contact information:

•Case Manager: https://www.juniper.net/casemanager/cgi/mgr/welcome.htm

•E-mail: support@juniper.net

•Phone: 1-888-314-JTAC (U.S., Canada, and Mexico customers)

•Phone: 408-745-9500 (all other customers)

Note: When requesting service via phone, e-mail, or the Web, please be sure to have your router serial number available. Your Juniper Networks support engineer will need this number to verify your support level.