If You Detect or Suspect Damage

Unpacking ERX-7xx Models and ERX-310 Routers E-Series Routers

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Unpacking ERX-7xx Models and ERX-310 Routers

ERX-7xx models and ERX-310 routers are shipped boxed, but not attached to a skid. For your convenience, Juniper Networks recommends that you unpack the E-series router in the location where you want to install it.

To unpack an ERX-7xx model or an ERX-310 router:

1Open the carton from the top.

2Remove the box of accessories that sits on top of the system.

3Remove the router from the box.

Heavy-Equipment Warning: Three people are required to install the E-series

router in a rack: two to lift the system into position and one to screw it to the rack.

Inspecting E-Series Router Components and Accessories

After you remove the equipment from the shipping containers:

•Confirm the contents of each container.

•Inspect all external surfaces and external connectors for visible signs of damage.

•Inspect all accessories shipped with each unit.

•Document any damage noted during your inspection.

•Confirm that the router has the correct number and type of modules for your ordered configuration.

If you detect or suspect damage to any equipment:

•Contact the shipper responsible for delivery, and formally report the damage.

•Contact your Juniper Networks sales representative or reseller.

Contacting Juniper Networks

Please contact Juniper Networks at 1-888-314-JTAC (within the United States) or 408-745-9500 (from outside the United States), or contact your sales representative if you have any questions or concerns. See Appendix C, Customer Support, for complete contact information.