Complete Hardware Guide for EX8208 Ethernet Switches
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•Case Manager at CSC: http://www.juniper.net/cm/
•Telephone:
NOTE: For international or
If you are contacting JTAC by telephone, enter your
The support representative validates your request and issues an RMA number for return of the component.
Related Topics • Packing an EX2200 Switch or Component for Shipping
•Packing an EX3200 or EX4200 Switch or Component for Shipping
•Packing an EX4500 Switch or Component for Shipping
•Packing an EX8200 Switch or Component on page 254
•Returning an EX2200 Switch or Component for Repair or Replacement
•Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement
•Returning an EX4500 Switch or Component for Repair or Replacement
•Returning an EX8200 Switch or Component for Repair or Replacement on page 241
Packing an EX8200 Switch or Component
If you are returning an EX8200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•Followed all the steps listed in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 253.
•Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 253.
•Ensure you understand how to prevent ESD damage. See “Prevention of Electrostatic Discharge Damage on EX Series Switches” on page 292.
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