Juniper Networks EX8208 manual Copyright 2010, Juniper Networks, Inc 253

Chapter 16: Returning the Switch or Switch Components

Figure 110: Location of the Serial Number ID Label on the 48-Port RJ-45 Line Card

Related Topics • Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 253

•Returning an EX8200 Switch or Component for Repair or Replacement on page 241

Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches

If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC).

After locating the serial number of the switch or hardware component you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.

For instructions on locating the serial number of the switch or hardware component you want to return:

•See Locating the Serial Number on an EX2200 Switch or Component.

•See Locating the Serial Number on an EX3200 or EX4200 Switch or Component.

•See Locating the Serial Number on an EX4500 Switch or Component.

•See “Locating the Serial Number on an EX8200 Switch or Component” on page 242.

Before you request an RMA from JTAC, be prepared to provide the following information:

•Your existing case number, if you have one

•Serial number of the component

•Your name, organization name, telephone number, fax number, and shipping address

•Details of the failure or problem

•Type of activity being performed on the switch when the problem occurred

•Configuration data displayed by one or more show commands

Copyright © 2010, Juniper Networks, Inc. 253