Chapter 16: Returning the Switch or Switch Components

CAUTION: Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack EX8200 switch components:

Place individual components in antistatic bags.

Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component.

Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box.

Securely tape the box closed.

Write the RMA number on the exterior of the box to ensure proper tracking.

Related Topics Returning an EX8200 Switch or Component for Repair or Replacement on page 241

Parts Inventory (Packing List) for an EX8208 Switch on page 130

Parts Inventory (Packing List) for an EX8216 Switch

Packing a Line Card Used in an EX8200 Switch

If you are returning a line card to Juniper Networks for repair or replacement, pack it as described in this topic.

Before you begin packing a line card:

Ensure that you have taken the necessary precautions to prevent ESD damage (see “Prevention of Electrostatic Discharge Damage on EX Series Switches” on page 292).

Ensure that you know how to handle and store the line card (see “Handling and Storing Line Cards in EX8200 Switches” on page 227).

Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 253.

Obtain an antistatic bag.

CAUTION: Do not stack line cards on top of one another or on top of any other component. Place each line card separately in an antistatic bag.

Copyright © 2010, Juniper Networks, Inc.

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Juniper Networks EX8208 manual Packing a Line Card Used in an EX8200 Switch