Juniper Networks EX8208 manual Requesting Technical Support, Self-Help Online Tools and Resources

Complete Hardware Guide for EX8208 Ethernet Switches

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

•JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .

•Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/ .

•JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

•Find CSC offerings: http://www.juniper.net/customers/support/

•Search for known bugs: http://www2.juniper.net/kb/

•Find product documentation: http://www.juniper.net/techpubs/

•Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

•Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/

•Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/

•Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

•Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

•Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .

•Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see

http://www.juniper.net/support/requesting-support.html .

xxvi Copyright © 2010, Juniper Networks, Inc.