Juniper Networks EX8208 manual Returning the Switch or Switch Components

CHAPTER 16

Returning the Switch or Switch Components

•Returning an EX8200 Switch or Component for Repair or Replacement on page 241

•Locating the Serial Number on an EX8200 Switch or Component on page 242

•Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 253

•Packing an EX8200 Switch or Component on page 254

•Packing a Line Card Used in an EX8200 Switch on page 259

Returning an EX8200 Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:

1.Determine the serial number of the component. For instructions, see “Locating the Serial Number on an EX8200 Switch or Component” on page 242.

2.Obtain an RMA number from JTAC as described in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 253.

NOTE: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

3.Pack the switch or component for shipping as described in “Packing an EX8200 Switch or Component” on page 254.

For more information about return and repair policies, see the customer support page at http://www.juniper.net/support/guidelines.html.

Related Topics • EX8208 Switch Hardware Overview on page 3

•EX8216 Switch Hardware Overview

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