LG Electronics Not available owner manual Frequently Asked Questions, Question Troubleshooting

APPENDIX 133

Frequently Asked Questions

If the program is not working properly, refer to the information below before contacting the Service Center.

Question	Troubleshooting
I clicked Scan, but I	• Check that the SuperSign Player is turned on.
cannot find players.	• Check that the SuperSign Player is working.
	• Check the network cable of the SuperSign Player. Check the
	network IP settings of the SuperSign Player. Set the network IP
	of the SuperSign Player manually.
The media player	• When you connect the media player to a display, check the se-
and the display are	rial cable connection between the player and the display.
not automatically	• If the Set ID of the display is set to Off, then set the Set ID
connected.	value.
	• When you connect the media player to a display, reboot the
	player after setup is complete.
Data saved in the	The SuperSign Player uses the Enhanced Write Filter (EWF) to
local disk (C:) of the	protect the program. If the EWF is set to “Enable”, the user can
SuperSign Player disap-	only temporarily save data onto the local disk. When the SuperSign
peared.	Player restarts, the EWF deletes the data that was temporarily
	saved. If you don't want to use the EWF, set it to “Disable” on the
	Player menu.
I cannot open Microsoft	Check that the Microsoft Office program is installed properly. If the
Office files in the Super-	EWF is set to “Enable”, the installation may not continue prop-
Sign Player.	erly. Set EWF to “Disable”, and retry installing the program. It is
	recommended that you set EWF to “Enable” once the installation
	is complete.
The schedule transmit-	Check that the system time set in the SuperSign Manager and the
ted to the player does	SuperSign Player are the same. If the time is different, synchronize
not start playing at the	the settings and re-transmit the schedule.
scheduled time.
Characters in the RSS,	• If using a set-top box player, refer to the Regional and Lan-
text and message are	guage Options, and change the system language accordingly.
not displayed properly.	• If using a monitor or TV player, change the language option to
	match the language of the added text.
Picture and PDF files	• If the Set ID of the display is set to Off, then set the Set ID
are not displayed.	value.

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