McDATA 3032, 3232 MAP 0300: Console Application Problem Determination

3-36 McDATA® Sphereon 3032 and 3232 Fabric Switches Installation and Service Manual

Diagnostics

ports reset after the failure and attached devices momentarily logout,

Perform the data collection procedure and return the CD to McDATA

for analysis.

MAP 0300: Console Application Problem Determination

This map describes isolation of EFC Server or customer-supplied

server application problems, including problems associated with the

Windows 2000 Professional operating system, SANavigator or EFCM

8, and Spereon 3032 or 3232 Element Manager applications.

Did the rack-mount EFC Server or customer-supplied server lock up

or crash without displaying a warning or error message?

YES NO

↓Go to step 4.

An application or operating system problem is indicated. Close the

EFC Manager application (at the browser-capable PC connected

through an Ethernet LAN segment to the EFC Server).

a. At the EFC Server’s Windows 2000 desktop, click the Send

Ctrl-Alt-Del button at the top of the window. The Windows

Security di alo g b ox dis pl ay s (Figure 3-10).

NOTE: Do not simultaneously press the Ctrl, Alt, and Delete keys. This

action con trol s the brows er-capable PC, not the rac k-mou nt EFC Server.