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4-36 McDATA® Sphereon 3032 and 3232 Fabric Switches Installation and Service Manual
Repair Information
Collecting Maintenance Data
When the switch operational firmware detects a critical error, the
switch automatically copies the contents of dynamic random access
memory (DRAM) to a dump area in FLASH memory on the CTP
card, then transfers (through the Ethernet connection) the captured
dump file from FLASH memory to the EFC Server hard drive.
NOTE: An optional full-volatility feature is often required at military sites
that process classified data. If the feature is enabled through the switch’s
maintenance port, a memory dump file (that possibly includes classified
Fibre Channel frames) is not included as part of the data collection
procedure.
Perform the maintenance data collection procedure after a firmware
fault is corrected or a failed FRU is replaced to capture the data for
analysis by support personnel. Maintenance data includes the dump
file, hardware log, audit log, and an engineering log viewable only by
support personnel.
SANpilot Interface To collect maintenance data (retrieve the dump file from the CTP
card) at the SANpilot interface:
1. When the SANpilot interface opens, the View panel and Switch
page appear as the default. At the View panel, select the Operations
option at the left side of the panel. The Operations panel opens
with the Switch page displayed.
2. Click the Maintenance and Dump Retrieval tabs. The Maintenance
page displays with the Dump Retrieval tab selected (Figure 4-19).