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3-46 McDATA® Sphereon 3032 and 3232 Fabric Switches Installation and Service Manual
Diagnostics
Did the Product View display and does the EFC Manager application
appear operational?
NO YES
↓The problem is transient and the EFC Server appears
operational.
Contact the next level of support.
MAP 0400: Loss of Console Communication
This MAP describes fault isolation of the Ethernet communication
link between a switch and the EFC Server, or between a switch and a
web browser PC running the SANpilot interface. Failure indicators
include:
• At the Product View, a grey square at the alert panel and as the
background to the icon representing the switch reporting the
problem.
• At the Hardware View, a grey square at the alert panel, a No Link
status and reason at the Sphereon 3032/3232 Status table, and no
FRUs visible for the switch.
• At the web browser PC, A Page cannot be found, Unable to
locate the server, HTTP 404 - file not found, or other similar
message.
• Event codes recorded only in nonvolatile random-access memory
(NV-RAM) on the switch’s CTP card.
•Event codes recorded at the Sphereon 3032/3232 Event Log or
SANpilot event log.
When the logical connection between the switch and EFC Server is
initiated, it may take up to five minutes for the link to activate at the
Product View, and a green circle to appear at the alert panel and the
background to the icon representing the switch. This delay is normal.
Prior to servicing a switch or EFC Server, determine the Ethernet
LAN configuration. Installation of switches and the EFC Server on
a public customer intranet can complicate problem determination
and fault isolation.