Polycom VVX 400 and 410 Business Media Phones

USER GUIDE

Software 5.0.0 August 2013 1725-49090-001 Rev C

Polycom® VVX® 400 and 410 Business Media Phones

Polycom, Inc.

Page 1

Image 1

Polycom VVX400 manual Polycom VVX 400 and 410 Business Media Phones

VVX400, 400 specifications

The Polycom VVX 400 is a versatile and advanced IP phone designed mainly for medium to large businesses that demand rich features and exceptional audio quality. This model offers a perfect blend of functionality and user-friendliness, making it an ideal solution for busy professionals and office environments.

One of the standout features of the VVX 400 is its high-resolution color display. The 3.5-inch screen provides clear visibility of call information, contact lists, and menus, allowing users to navigate through various features with ease. The phone supports up to 12 lines, ensuring that users can manage multiple calls without hassle. Furthermore, the VVX 400 comes with programmable keys, accommodating customized settings that enhance workflow efficiency.

In terms of audio quality, the VVX 400 employs Polycom's legendary HD Voice technology. This technology enhances voice clarity, making conversations more natural and engaging. The phone is equipped with a full-duplex speakerphone and delivers exceptional sound quality, whether on a call or during group conferences. With Polycom's Acoustic Fence technology, background noise is effectively filtered out, ensuring that discussions remain focused and productive.

The VVX 400 is not just about voice calls; it also supports video conferencing capabilities, making it suitable for modern workplaces that prioritize collaboration. The phone is designed with flexibility in mind, allowing seamless integration with various communication platforms. It is compatible with leading unified communication systems, ensuring that users can connect effortlessly to their business networks.

Another key characteristic of the Polycom VVX 400 is its ease of use. The interface is intuitive, with graphical icons and simple navigation menus that facilitate quick access to features without requiring extensive training. The phone also supports a range of peripheral devices, including headsets and expansion modules, which further enhance its functionality.

The VVX 400 offers robust security features, ensuring that sensitive communication remains confidential. It includes encryption methods for secure registration and signaling, thus safeguarding business communications against unauthorized access.

Finally, the Polycom VVX 400 is designed with sustainability in mind. It is energy-efficient and complies with various environmental standards, making it a responsible choice for companies that are eco-conscious.

In conclusion, the Polycom VVX 400 is a highly capable IP phone, bringing together advanced technologies, exceptional audio quality, and user-friendly features, making it accessible for various business needs. Its adaptability to diverse communication platforms, coupled with strong security measures, positions it as a reliable choice for organizations looking to enhance their communication strategies.

Contents

Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Integrating with Microsoft Lync Server Using the Browser Using Buddy ListsBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Getting Help Administrative TasksRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Icons Used in this Guide Information Elements Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting Started Understanding Phone Views VVX 400 and 410 Hardware FeaturesTo change views Web Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View?To view more menu options in Home view To select a menu option Viewing Lines View Lines View ∙ Dark blue Held call Calls View Icons Used on the VVX 400 Understanding Phone Icons and Status Indicators Navigating Your VVX 400 and 410 Phone Navigating Your Phone Interface Entering and Updating Data Fields Mode and Encoding Options on VVX Phones Entering Information on the VVX Phones Using the Dialpad Keys To access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityRegistering the Phone To find your phone’s IP address Polycom VVX 400 and 410 Business Media Phones User Guide Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering Calls on Shared Lines Answering Additional CallsTo answer an incoming call Answering Calls Automatically Managing Multiple Calls Placing Calls To switch to Lines view from Calls view Calling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer To call from the Dialer Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites list Ending Calls Using HeadsetsRedialing Numbers To redial a number To activate Headset Memory Mode Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Managing Active CallsForwarding Incoming Calls To reject an incoming call Transferring Calls Holding Calls Initiating Conference Calls Managing Conference CallsTo initiate a conference call Timesaver Completing a Transfer Ending Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls To manage a person in a conference call Managing Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To forward all calls to another person Rejecting Calls from a Contact To disable call forwarding Diverting Calls from a Contact Using Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo toggle Do Not Disturb on and off Listening to Voicemail To enable or disable Do Not Disturb for a lineTo listen to voicemail messages To view your Recent Calls list Viewing Recent Calls To manage a call record Managing Your Contact Directory To view contact information To view your Contact DirectoryTo search for a contact To add a contact To dial a contact Managing a Corporate Directory To update a contact’s informationTo delete a contact To search the Corporate Directory Updating the Incoming Call Ringtone Controlling Audio and Volume Changing the Audible Ring Setting Changing the Ringer VolumeUpdating a Contact’s Ringtone Muting the Microphone To assign a contact as a favorite Managing Favorites To reorder your Favorites Managing Shared LinesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Managing a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list Blocking Contacts Timesaver How to Quickly Unblock a ContactMonitoring Buddies To view the status of your buddies Viewing Buddy Status Icons To monitor buddies from your Buddy Status List Integrating with Microsoft Lync Server Using the BrowserTo view the status of your favorite buddies in Lines view Navigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Sending PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts During Active Calls Receiving PTT BroadcastsReplying to PTT Broadcasts To end a PTT broadcast Updating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Updating Channel Subscriptions Using Group Paging ModeAllowing PTT Broadcasts to Play during Active Calls To hear the PTT broadcast during an active call Receiving Pages Sending PagesReceiving Pages To send a Updating the Default Paging Group Adjusting the Volume of PagesUpdating Paging Group Subscriptions Receiving Pages During Active Calls Allowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Opening and Closing the Calendar To access other Calendar viewsNavigating Month View To open the calendar Viewing the Calendar in Day View Navigating Day View Managing Meeting Reminders Navigating Meeting View Joining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Using Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop ConnectorTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging In and Out of a Phone Logging into Your Phone  From Home view, select Settings Features User Login Log Changing Your PasswordPlacing Calls from Phones that are in the Logged-Out State To log in to a phone To change your user password About Your User PasswordLocking Your Phone Placing and Answering Calls on a Locked Phone Locking and Unlocking Your PhoneTo lock your phone To unlock your phone To answer a call on a locked phone Accessing Features with Your Login Credentials Troubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone Customizing the Phone’s DisplayChanging the Time and Date Display Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Phone’s Background Picture Changing the Background Picture Using a Personal Photo as a Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Choosing a Screen Saver Displaying Screen Savers Understanding Phone Warnings Administrative TasksRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Related Documents Getting Help Polycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing Law Safety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC Rules Modifications Installation InstructionsPlugs Acts as Disconnect Device Industry Canada IC New Zealand Telepermit Russian Compliance Australia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Polycom Take Back Restriction of Hazardous Substances Directive RoHS Polycom, Inc