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Polycom VVX400 manual Navigating Your Phone Interface, Navigating Your VVX 400 and 410 Phone

Models: VVX400 400

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Polycom VVX 400 and 410 Business Media Phones User Guide

Version 5.0.0

Icon Description

Received call

Missed call

Favorite

Do Not Disturb enabled

Icon Description

Presence status (Away)

Presence status (Do Not Disturb)

Presence status (Offline)

Presence status (No information)

Navigating Your Phone Interface

Your phone has a number of keys and soft keys you can use to navigate menus and phone views on your phone. The following table shows you how to use keys and soft keys to perform tasks and navigate your phone.

Table 3: Navigating Your VVX 400 and 410 Phone

	If you want to…		Do this…

	Return to Home view from any		Press	.
	screen		Press	.
	screen

	Return to the previous screen		Press Back, as shown next. Or press the left arrow key.

Switch phone views	If you are in an active call, press	to switch between the Home view,

	Lines view, and Calls view. If you are not in an active call, press		to
	switch between Home view and Lines view.

Place a call	Press Dial or use the right arrow key from a call list.

Highlight calls in Calls view	Use the up and down arrow keys to select a call. The soft keys, like Hold or
	Resume, apply to the highlighted call.

Polycom, Inc.

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Polycom VVX400 manual Navigating Your Phone Interface, Navigating Your VVX 400 and 410 Phone

Contents

Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarGetting Help Administrative TasksRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Information Elements Icons Used in this GuideTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareVVX 400 and 410 Hardware Features Understanding Phone ViewsTo change views Web Info Attaching Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewCalls View ∙ Dark blue Held callUnderstanding Phone Icons and Status Indicators Icons Used on the VVX 400Navigating Your Phone Interface Navigating Your VVX 400 and 410 PhoneMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneRegistering the Phone To find your phone’s IP addressPolycom VVX 400 and 410 Business Media Phones User Guide Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Calls on Shared Lines Answering Additional CallsTo answer an incoming call Managing Multiple Calls Answering Calls AutomaticallyTo switch to Lines view from Calls view Placing CallsCalling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer Placing Calls from Favorites, Recent Calls, and Directories To call from the DialerTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsRedialing Numbers To redial a numberEnabling Headset Memory Mode To activate Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsManaging Active Calls Rejecting Incoming CallsForwarding Incoming Calls To reject an incoming callHolding Calls Transferring CallsManaging Conference Calls Initiating Conference CallsTo initiate a conference call Timesaver Completing a TransferEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls Managing Conference Call Participants To manage a person in a conference callPower Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo toggle Do Not Disturb on and off Listening to Voicemail To enable or disable Do Not Disturb for a lineTo listen to voicemail messages Viewing Recent Calls To view your Recent Calls listManaging Your Contact Directory To manage a call recordTo view contact information To view your Contact DirectoryTo search for a contact To dial a contact To add a contactTo update a contact’s information Managing a Corporate DirectoryTo delete a contact To search the Corporate DirectoryControlling Audio and Volume Updating the Incoming Call RingtoneChanging the Ringer Volume Changing the Audible Ring SettingUpdating a Contact’s Ringtone Muting the MicrophoneManaging Favorites To assign a contact as a favoriteTo reorder your Favorites Managing Shared LinesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusManaging a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To view the status of your buddiesTo monitor buddies from your Buddy Status List Viewing Buddy Status IconsIntegrating with Microsoft Lync Server Using the BrowserTo view the status of your favorite buddies in Lines view Navigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Receiving PTT Broadcasts During Active CallsReplying to PTT Broadcasts To end a PTT broadcastUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts to Play during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Updating the Default Paging GroupUpdating Paging Group Subscriptions Receiving Pages During Active CallsAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Viewing the Calendar in Day ViewNavigating Meeting View Managing Meeting RemindersTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Using Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop ConnectorTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging into Your Phone Logging In and Out of a PhoneChanging Your Password  From Home view, select Settings Features User Login LogPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo change your user password About Your User PasswordLocking Your Phone Locking and Unlocking Your Phone Placing and Answering Calls on a Locked PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone Customizing the Phone’s DisplayChanging the Time and Date Display Changing the Backlight Changing the Phone’s Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverUnderstanding Phone Warnings Administrative TasksRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take BackPolycom, Inc