Polycom VVX 400 and 410 Business Media Phones
Trademarks
Contents
Integrating with Microsoft Lync Server Using the Browser
Using Buddy Lists
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Calendar
Getting Help
Administrative Tasks
Related Documents Polycom Community
Conventions Used in this Guide
About This Guide
Terms and Writing Conventions
Icons Used in this Guide
Information Elements
Typographic Conventions
What’s in This Guide?
Typographic Conventions
Getting Help and Support Resources
Viewing Your Phone Keys and Hardware
Getting Started
Understanding Phone Views
VVX 400 and 410 Hardware Features
To change views
Web Info Attaching Phone Hardware
Home View
Troubleshooting Why Can’t I Access a Certain View?
To view more menu options in Home view
To select a menu option
Viewing Lines View
Lines View
∙ Dark blue Held call
Calls View
Icons Used on the VVX 400
Understanding Phone Icons and Status Indicators
Navigating Your VVX 400 and 410 Phone
Navigating Your Phone Interface
Entering and Updating Data Fields
Mode and Encoding Options on VVX Phones
Entering Information on the VVX Phones
Using the Dialpad Keys
To access the Web Configuration Utility for your phone
Configuring Your Phone Using the Web Configuration Utility
Registering the Phone
To find your phone’s IP address
Polycom VVX 400 and 410 Business Media Phones User Guide
Managing Call Activity
Using Basic Features
To alternate between the handset, headset, and speakerphone
Answering Incoming Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls on Shared Lines
Answering Additional Calls
To answer an incoming call
Answering Calls Automatically
Managing Multiple Calls
Placing Calls
To switch to Lines view from Calls view
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer
To call from the Dialer
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Recent Calls list
To call from your Favorites list
Ending Calls
Using Headsets
Redialing Numbers
To redial a number
To activate Headset Memory Mode
Enabling Headset Memory Mode
Responding to Incoming Calls
Ignoring Incoming Calls
Rejecting Incoming Calls
Managing Active Calls
Forwarding Incoming Calls
To reject an incoming call
Transferring Calls
Holding Calls
Initiating Conference Calls
Managing Conference Calls
To initiate a conference call
Timesaver Completing a Transfer
Ending Conference Calls
Holding and Resuming Conference Calls
Splitting Conference Calls
To manage a person in a conference call
Managing Conference Call Participants
Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding All Calls to Another Person
To forward all calls to another person
Rejecting Calls from a Contact
To disable call forwarding
Diverting Calls from a Contact
Using Do Not Disturb
Troubleshooting Why Doesn’t the DND Icon Display?
Using Do Not Disturb with Multiple Lines
To toggle Do Not Disturb on and off
Listening to Voicemail
To enable or disable Do Not Disturb for a line
To listen to voicemail messages
To view your Recent Calls list
Viewing Recent Calls
To manage a call record
Managing Your Contact Directory
To view contact information
To view your Contact Directory
To search for a contact
To add a contact
To dial a contact
Managing a Corporate Directory
To update a contact’s information
To delete a contact
To search the Corporate Directory
Updating the Incoming Call Ringtone
Controlling Audio and Volume
Changing the Audible Ring Setting
Changing the Ringer Volume
Updating a Contact’s Ringtone
Muting the Microphone
To assign a contact as a favorite
Managing Favorites
To reorder your Favorites
Managing Shared Lines
To remove a Favorite from the list
Viewing Shared Line Icons in Lines View
Using Buddy Lists
Using Advanced Features
Updating Your Status
To update your presence setting
Managing a Buddy List
Power Tip Dialing Buddies
To add a contact to monitor on your Buddy list
Blocking Contacts
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
To view the status of your buddies
Viewing Buddy Status Icons
To monitor buddies from your Buddy Status List
Integrating with Microsoft Lync Server
Using the Browser
To view the status of your favorite buddies in Lines view
Navigating the Main Browser
Using the Navigation Keys
To view the interactive Main Browser
Using the Editing Keys
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
Sending PTT Broadcasts
Push-to-Talk Mode
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts During Active Calls
Receiving PTT Broadcasts
Replying to PTT Broadcasts
To end a PTT broadcast
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Ending PTT Broadcasts
Updating Channel Subscriptions
Using Group Paging Mode
Allowing PTT Broadcasts to Play during Active Calls
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Updating the Default Paging Group
Adjusting the Volume of Pages
Updating Paging Group Subscriptions
Receiving Pages During Active Calls
Allowing Pages to Play During Active Calls
Using the Calendar
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Opening and Closing the Calendar
To access other Calendar views
Navigating Month View
To open the calendar
Viewing the Calendar in Day View
Navigating Day View
Managing Meeting Reminders
Navigating Meeting View
Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Using a Mouse and Keyboard with Your Phone
Web Info Detailed Information About PDC
Using Your Computer’s Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Using the Function Keys
Open Applications
Logging In and Out of a Phone
Logging into Your Phone
From Home view, select Settings Features User Login Log
Changing Your Password
Placing Calls from Phones that are in the Logged-Out State
To log in to a phone
To change your user password
About Your User Password
Locking Your Phone
Placing and Answering Calls on a Locked Phone
Locking and Unlocking Your Phone
To lock your phone
To unlock your phone
To answer a call on a locked phone
Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
Changing the Language on Your Phone
Customizing the Phone’s Display
Changing the Time and Date Display
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Phone’s Background Picture
Changing the Background Picture
Using a Personal Photo as a Background Picture
To add your own picture to the list of background images
Click + adjacent to Add a new background image
Choosing a Screen Saver
Displaying Screen Savers
Understanding Phone Warnings
Administrative Tasks
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To restart the phone
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, displays in the status bar, as shown next. The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen.