Polycom VVX 400 and 410 Business Media Phones
Trademarks
Contents
Using the Calendar
Using Buddy Lists
Integrating with Microsoft Lync Server Using the Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Getting Help
Administrative Tasks
Related Documents Polycom Community
Conventions Used in this Guide
About This Guide
Terms and Writing Conventions
Icons Used in this Guide
Information Elements
Typographic Conventions
What’s in This Guide?
Typographic Conventions
Getting Help and Support Resources
Viewing Your Phone Keys and Hardware
Getting Started
Web Info Attaching Phone Hardware
VVX 400 and 410 Hardware Features
Understanding Phone Views
To change views
To select a menu option
Troubleshooting Why Can’t I Access a Certain View?
Home View
To view more menu options in Home view
Viewing Lines View
Lines View
∙ Dark blue Held call
Calls View
Icons Used on the VVX 400
Understanding Phone Icons and Status Indicators
Navigating Your VVX 400 and 410 Phone
Navigating Your Phone Interface
Entering and Updating Data Fields
Mode and Encoding Options on VVX Phones
Entering Information on the VVX Phones
Using the Dialpad Keys
To find your phone’s IP address
Configuring Your Phone Using the Web Configuration Utility
To access the Web Configuration Utility for your phone
Registering the Phone
Polycom VVX 400 and 410 Business Media Phones User Guide
Managing Call Activity
Using Basic Features
To alternate between the handset, headset, and speakerphone
Answering Incoming Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls on Shared Lines
Answering Additional Calls
To answer an incoming call
Answering Calls Automatically
Managing Multiple Calls
Placing Calls
To switch to Lines view from Calls view
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer
To call from your Favorites list
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Dialer
To call from the Recent Calls list
To redial a number
Using Headsets
Ending Calls
Redialing Numbers
Ignoring Incoming Calls
Enabling Headset Memory Mode
To activate Headset Memory Mode
Responding to Incoming Calls
To reject an incoming call
Managing Active Calls
Rejecting Incoming Calls
Forwarding Incoming Calls
Transferring Calls
Holding Calls
Timesaver Completing a Transfer
Managing Conference Calls
Initiating Conference Calls
To initiate a conference call
Ending Conference Calls
Holding and Resuming Conference Calls
Splitting Conference Calls
To manage a person in a conference call
Managing Conference Call Participants
To forward all calls to another person
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
Forwarding All Calls to Another Person
Rejecting Calls from a Contact
To disable call forwarding
Diverting Calls from a Contact
Using Do Not Disturb
Troubleshooting Why Doesn’t the DND Icon Display?
Using Do Not Disturb with Multiple Lines
To toggle Do Not Disturb on and off
Listening to Voicemail
To enable or disable Do Not Disturb for a line
To listen to voicemail messages
To view your Recent Calls list
Viewing Recent Calls
To manage a call record
Managing Your Contact Directory
To view contact information
To view your Contact Directory
To search for a contact
To add a contact
To dial a contact
To search the Corporate Directory
To update a contact’s information
Managing a Corporate Directory
To delete a contact
Updating the Incoming Call Ringtone
Controlling Audio and Volume
Muting the Microphone
Changing the Ringer Volume
Changing the Audible Ring Setting
Updating a Contact’s Ringtone
To assign a contact as a favorite
Managing Favorites
To reorder your Favorites
Managing Shared Lines
To remove a Favorite from the list
Viewing Shared Line Icons in Lines View
Using Buddy Lists
Using Advanced Features
Updating Your Status
To update your presence setting
Managing a Buddy List
Power Tip Dialing Buddies
To add a contact to monitor on your Buddy list
To view the status of your buddies
Timesaver How to Quickly Unblock a Contact
Blocking Contacts
Monitoring Buddies
Viewing Buddy Status Icons
To monitor buddies from your Buddy Status List
Integrating with Microsoft Lync Server
Using the Browser
To view the status of your favorite buddies in Lines view
Navigating the Main Browser
Using the Navigation Keys
To view the interactive Main Browser
Using the Editing Keys
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
Timesaver Automatically Sending a PTT Broadcast
Push-to-Talk Mode
Sending PTT Broadcasts
To send a PTT broadcast
To end a PTT broadcast
Receiving PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
Replying to PTT Broadcasts
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Ending PTT Broadcasts
To hear the PTT broadcast during an active call
Using Group Paging Mode
Updating Channel Subscriptions
Allowing PTT Broadcasts to Play during Active Calls
To send a
Sending Pages
Receiving Pages
Receiving Pages
Receiving Pages During Active Calls
Adjusting the Volume of Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
Using the Calendar
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
To open the calendar
To access other Calendar views
Opening and Closing the Calendar
Navigating Month View
Viewing the Calendar in Day View
Navigating Day View
Managing Meeting Reminders
Navigating Meeting View
To join a meeting from Meeting view
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
To join a meeting from a meeting reminder
Using a Mouse and Keyboard with Your Phone
Using a Mouse and Keyboard with Your Phone
Web Info Detailed Information About PDC
Using Your Computer’s Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Using the Function Keys
Open Applications
Logging In and Out of a Phone
Logging into Your Phone
To log in to a phone
Changing Your Password
From Home view, select Settings Features User Login Log
Placing Calls from Phones that are in the Logged-Out State
To change your user password
About Your User Password
Locking Your Phone
To unlock your phone
Locking and Unlocking Your Phone
Placing and Answering Calls on a Locked Phone
To lock your phone
To answer a call on a locked phone
Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
Changing the Language on Your Phone
Customizing the Phone’s Display
Changing the Time and Date Display
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Phone’s Background Picture
Click + adjacent to Add a new background image
Using a Personal Photo as a Background Picture
Changing the Background Picture
To add your own picture to the list of background images
Choosing a Screen Saver
Displaying Screen Savers
Understanding Phone Warnings
Administrative Tasks
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To restart the phone
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Polycom Community
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Warranty Exclusive
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Exclusions
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Installation Instructions
Modifications
Plugs Acts as Disconnect Device
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