Polycom VVX 400 and 410 Business Media Phones
Trademarks
Contents
Broadcasting Messages Using Push-to-Talk and Group Paging
Using Buddy Lists
Integrating with Microsoft Lync Server Using the Browser
Using the Calendar
Getting Help
Administrative Tasks
Related Documents Polycom Community
Conventions Used in this Guide
About This Guide
Terms and Writing Conventions
Information Elements
Icons Used in this Guide
Typographic Conventions
What’s in This Guide?
Typographic Conventions
Getting Help and Support Resources
Getting Started
Viewing Your Phone Keys and Hardware
To change views
VVX 400 and 410 Hardware Features
Understanding Phone Views
Web Info Attaching Phone Hardware
To view more menu options in Home view
Troubleshooting Why Can’t I Access a Certain View?
Home View
To select a menu option
Lines View
Viewing Lines View
Calls View
∙ Dark blue Held call
Understanding Phone Icons and Status Indicators
Icons Used on the VVX 400
Navigating Your Phone Interface
Navigating Your VVX 400 and 410 Phone
Mode and Encoding Options on VVX Phones
Entering and Updating Data Fields
Using the Dialpad Keys
Entering Information on the VVX Phones
Registering the Phone
Configuring Your Phone Using the Web Configuration Utility
To access the Web Configuration Utility for your phone
To find your phone’s IP address
Polycom VVX 400 and 410 Business Media Phones User Guide
Managing Call Activity
Using Basic Features
To alternate between the handset, headset, and speakerphone
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Incoming Calls
Answering Calls on Shared Lines
Answering Additional Calls
To answer an incoming call
Managing Multiple Calls
Answering Calls Automatically
To switch to Lines view from Calls view
Placing Calls
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer
To call from the Recent Calls list
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Dialer
To call from your Favorites list
Redialing Numbers
Using Headsets
Ending Calls
To redial a number
Responding to Incoming Calls
Enabling Headset Memory Mode
To activate Headset Memory Mode
Ignoring Incoming Calls
Forwarding Incoming Calls
Managing Active Calls
Rejecting Incoming Calls
To reject an incoming call
Holding Calls
Transferring Calls
To initiate a conference call
Managing Conference Calls
Initiating Conference Calls
Timesaver Completing a Transfer
Ending Conference Calls
Holding and Resuming Conference Calls
Splitting Conference Calls
Managing Conference Call Participants
To manage a person in a conference call
Forwarding All Calls to Another Person
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
To forward all calls to another person
To disable call forwarding
Rejecting Calls from a Contact
Using Do Not Disturb
Diverting Calls from a Contact
Troubleshooting Why Doesn’t the DND Icon Display?
Using Do Not Disturb with Multiple Lines
To toggle Do Not Disturb on and off
Listening to Voicemail
To enable or disable Do Not Disturb for a line
To listen to voicemail messages
Viewing Recent Calls
To view your Recent Calls list
Managing Your Contact Directory
To manage a call record
To view contact information
To view your Contact Directory
To search for a contact
To dial a contact
To add a contact
To delete a contact
To update a contact’s information
Managing a Corporate Directory
To search the Corporate Directory
Controlling Audio and Volume
Updating the Incoming Call Ringtone
Updating a Contact’s Ringtone
Changing the Ringer Volume
Changing the Audible Ring Setting
Muting the Microphone
Managing Favorites
To assign a contact as a favorite
To reorder your Favorites
Managing Shared Lines
To remove a Favorite from the list
Viewing Shared Line Icons in Lines View
Using Advanced Features
Using Buddy Lists
To update your presence setting
Updating Your Status
Managing a Buddy List
Power Tip Dialing Buddies
To add a contact to monitor on your Buddy list
Monitoring Buddies
Timesaver How to Quickly Unblock a Contact
Blocking Contacts
To view the status of your buddies
To monitor buddies from your Buddy Status List
Viewing Buddy Status Icons
Integrating with Microsoft Lync Server
Using the Browser
To view the status of your favorite buddies in Lines view
Navigating the Main Browser
Using the Navigation Keys
To view the interactive Main Browser
Using the Editing Keys
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
To send a PTT broadcast
Push-to-Talk Mode
Sending PTT Broadcasts
Timesaver Automatically Sending a PTT Broadcast
Replying to PTT Broadcasts
Receiving PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
To end a PTT broadcast
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Ending PTT Broadcasts
Allowing PTT Broadcasts to Play during Active Calls
Using Group Paging Mode
Updating Channel Subscriptions
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Updating Paging Group Subscriptions
Adjusting the Volume of Pages
Updating the Default Paging Group
Receiving Pages During Active Calls
Allowing Pages to Play During Active Calls
Using the Calendar
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
To access other Calendar views
Opening and Closing the Calendar
To open the calendar
Navigating Day View
Viewing the Calendar in Day View
Navigating Meeting View
Managing Meeting Reminders
To join a meeting from a meeting reminder
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Using a Mouse and Keyboard with Your Phone
Web Info Detailed Information About PDC
Using Your Computer’s Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To quit Polycom Desktop Connector
Using the Function Keys
Open Applications
Logging into Your Phone
Logging In and Out of a Phone
Placing Calls from Phones that are in the Logged-Out State
Changing Your Password
From Home view, select Settings Features User Login Log
To log in to a phone
To change your user password
About Your User Password
Locking Your Phone
To lock your phone
Locking and Unlocking Your Phone
Placing and Answering Calls on a Locked Phone
To unlock your phone
Accessing Features with Your Login Credentials
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Changing the Language on Your Phone
Customizing the Phone’s Display
Changing the Time and Date Display
Changing the Backlight
Changing the Phone’s Background Picture
Web Info Adding a Web Page as the Background on Your Phone
To add your own picture to the list of background images
Using a Personal Photo as a Background Picture
Changing the Background Picture
Click + adjacent to Add a new background image
Displaying Screen Savers
Choosing a Screen Saver
Understanding Phone Warnings
Administrative Tasks
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To restart the phone
Getting Help
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