Polycom VVX400 manual Managing Multiple Calls, Answering Calls Automatically

Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0

Answering Calls Automatically

You can enable auto answer on your phone to answer calls automatically so that you don’t have to pick up the handset or press a key to answer calls. When you enable auto answer, your phone automatically answers incoming calls using the speakerphone. Ask your system administrator about enabling auto answer and setting how many times your phone rings before the call is answered.

If Auto Answer is enabled and you receive an incoming call while you’re in an active call, the incoming call is automatically answered when you end or hold the current call.

Your phone’s default setting mutes the microphone for all auto-answered calls so that the party calling you can’t hear you until you are ready to talk. The mute button, , glows red when the microphone is

muted. You can press to unmute the microphone when you are ready to talk.

To enable your phone to automatically answer calls:

1From Home view, select Settings > Basic > Preferences > Auto Answer.

2From the Auto Answer screen, do the following:

To enable your phone to automatically answer SIP calls, select Auto Answer SIP Calls and select Yes. The default setting is No.

To mute the microphone for all auto-answered calls so the incoming caller can’t hear you, select

Microphone Mute and select Yes. The default setting is Yes.

3Press Save.

After you have enabled auto answer, your phone answers all incoming calls after the set amount of default rings using the speakerphone.

Managing Multiple Calls

You can manage multiple calls from the Calls and Lines views. Calls view displays all the calls for each phone line, as shown below. All the active and held calls for a line display under the associated phone line. Use the arrow keys to navigate between your lines and the calls on each line.

Figure 9: Managing Calls in Calls View

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