GL-1010 Administrator’s Guide 207
Troubleshooting Checklist
Cannot Ping GL-1010
Possible Cause Check Yes No
For
Instructions,
Go To...
Networking
(protocol) limitations
or errors
1Confirm that the TCP/IP protocol
suite is installed on the client
workstation.
Next
Step
↓
→The networking
section of your
operating system
documentation.
2Look at the startup page and
confirm the TCP/IP settings are
correct. Is the IP Address entered
and valid? Are the Gateway and
Subnet setting correct?
Next
Step
↓
→Enter the correct
TCP/IP settings.
Refer to
Configuring TCP/
IP Protocol
Settings on page
19.
3Reboot the GL-1010 from the
LCD Touch Screen. Do not
physically power down the
controller. Once the device
comes back online, check the
startup page that prints out. Are
the TCP/IP settings correct?
Next
Step
↓
→The settings are
not binding,
which could
indicate a NIC
installation issue.
Contact your
To shi b a
authorized dealer
for support.
4Try to ping the GL-1010 again.
Did the GL-1010 respond to the
ping?
End Next
Step
↓
Different and
unreachable
network segment.
5Can you ping the GL-1010 from
any other workstation within the
same network? If not, the
GL-1010 may be assigned an IP
Address that is out of range or
invalid.
Next
Step
↓
→Please contact
your local
network
specialist for a
valid IP Address
for the GL-1010.
6Can you ping to another
workstation within the same
network?
Next
Step
↓
→Check the
workstation’s
protocol settings
to make sure the
Gateway and
Subnet settings
are correct.