GL-1010 Administrator’s Guide 243
3In a Peer to Peer environment, the job may be queued on the
Microsoft (Windows NT) print spooler and, consequently,
not available in Current Jobs or the Jobs Log. If you do not
see any error messages and the printer seems to be working
fine, resubmit the job.
4The job may be in the Novell print queue and thus, not visible
for the moment. Use NWAdmin or PCONSOLE to see if
there are any queue errors.
5Look at the copier’s front panel LCD for error messages. For
instance, a prompt to load paper will hold up subsequent jobs
in the queue.
Cannot Interpret GL DocMon Messages/Warnings/
Errors
Problem Description
The device status indicates the current state of the digital copier
to which print jobs are being submitted.
Corrective Action
For an explanation of device status messages, refer to the
GL DocMon online Help topic titled, Interpreting Device
Messages.
PRINTER DRIVER ERRORS
Driver Mapped to Wrong Port
Problem Description
If the printer driver on a client workstation points to the wrong
network port, jobs will not appear in the current jobs queue or
print out.
Corrective Action
1Open the Printers folder from the Windows Control Panel.
2Right-click on the Toshiba printer driver icon.
3Select Properties from the shortcut menu.