GL-1010 Administrator’s Guide 241
may not recognize that the print commands are coming from a
non-Toshiba driver and request services the GL-1010 does not
provide.
Corrective Action
1Only use Toshiba drivers, PPD file (Macintosh), and Unix
filters to print to the GL-1010. For instructions on installing
Toshiba client software, refer to the GL-1010 Operator’s
Guide (Basic).
2Make sure that the driver’s network port is mapped to the
correct GL-1010 printer. For more details, refer to Installing
GL-1010 Windows Printer Drivers on page 155.
GL DOCMON ERRORS
GL DocMon Status: “The GL-1010 is not responding”
Problem Description
The status bar reads, “The GL-1010 is not responding” and the
broken connection icon is displayed in the taskbar.
Technically, this icon means that the SNMP manager on the client
machine cannot communicate with the SNMP agent on the GL-
1010 controller. Several error conditions can cause this status:
nThe network connection between the client and the controller
has been broken.
nThe GL-1010 IP or IPX address has changed and the client is
still using the old address.
nThe GL-1010 is currently rebooting.
nThe SNMP agent on the GL-1010 is not functioning properly
or has stopped functioning.
Corrective Action
1Wait for a couple of minutes. Most of the time, the
connection is re-established automatically.
2If the broken connection condition persists, exit and then
restart GL DocMon.
3If, upon restarting GL DocMon, you receive a message that
the address cannot be resolved, manually discover and select
the GL-1010: