238 GL-1010 Administrator’s Guide
GENERAL SOFTWARE ERRORS
Software General Protection Fault
Problem Description
The General Protection Fault can occur for many reasons and
generally causes the application to terminate, losing any unsaved
changes. If this occurs when printing from an application, it may
be the result of a driver conflict.
Corrective Action
1If the application is not automatically terminated by the error,
use the Windows “End Task” function (Ctrl+Alt+Delete) to
exit all open applications.
2Restart the computer.
3If the problem persists, contact your Toshiba authorized
dealer for support. Have the following information available
when you call:
MOperating System, type and version.
MSoftware in use at the time of the failure.
MThe specific action you performed when the failure
occurred (for example, deleting a job, changing Print
Properties, and such).
MThe exact error message verbiage.
Invalid File Exception Handle
Problem Description
This condition may arise due to a network problem, disk I/O
error, or software bug. It is most likely the result of an
unrecoverable disk error.
Corrective Action
1Run ScanDisk, or other diagnostic tool.
2Restore the corrupt or missing files from a backup source or
reinstall the software.