216 GL-1010 Administrator’s Guide
Device Name Does Not Default
Problem Description
The first time the GL-1010 is powered on, it “detects” the MAC
address of the installed NIC, from which it derives the default
device name, GL<MACaddress>. However, if you have reason to
install a new NIC in the controller, the default device name is not
automatically “re-detected”, which can cause network connection
errors.
Corrective Action
There are two ways to detect a newly installed NIC:
1From the copier’s LCD Touch Screen, perform the Restore
Defaults operation. Refer to Restoring the Default GL-1010
Settings on page 30.
2Update the controller’s Operating System. Refer to Recovery
Update on page 104.
Print Jobs Not Output From Copier
Problem Description
Most often, this problem is the result of a software error—such as
incorrectly set driver properties. However, if you cannot output
print jobs from any workstation, it is likely a hardware error or
copier malfunction.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
Corrupt GL-1010
software.
2Use the e-STUDIO GL-1010
Recovery CD-ROM to restore
required system files. When the
system comes back online, is the
“Starting Controller, Please Wait”
or “Shut-down in Progress,
Please Wait” message still
displayed?
Call End Recovery Update
on page 104.
“Starting Controller, Please Wait”
Possible Cause Check Yes No
For
Instructions,
Go To...
NOTE:
Refer to Chapter 14,
Troubleshooting Output
Errors for more
information on resolving
output errors caused by
incorrect software settings.