Toshiba GL-1010 208

208 GL-1010 Administrator’s Guide

CANNOT PRINT FROM CLIENT

Problem Description

After following the instructions in this guide to install and

configure your hardware, network, and client software, you are

still unable to print from a client workstation to your Toshiba

Network Document Processing System. This problem can arise as

the result of a hardware malfunction, network communication or

configuration problem, and incorrect client setup or driver

properties.

The following checklist helps you identify the source of the error

and then directs to you where you can find more information

about resolving it. If the problem persists after you have followed

all of the steps, contact your Toshiba authorized dealer for further

assistance.

NIC or hardware

failure.

7If you have customized the

device name, you can check if

the NIC is functional by restoring

the controller’s default settings

from the copier control panel.

When the controller automatically

reboots and a startup page prints,

does the device name include the

NIC’s MAC address?

Step

↓

→The NIC is faulty

or improperly

installed. Contact

your Toshiba

authorized dealer

for support.

8Check link activities on the port

being used by the GL-1010

device and the integrity of the

network cable, Hub, or Switch

that is connecting the GL-1010 to

the network. Replace any

network components that you

can tell or suspect are faulty. Can

you ping the GL-1010 now?

End →Contact your

To shi b a

authorized dealer

for support.

Cannot Ping GL-1010 (Continued)

Possible Cause Check Yes No

For

Instructions,

Go To...

NOTE:

Super or sub-netting

issues fall outside the

scope of this guide.