GL-1010 Administrator’s Guide 209
Troubleshooting Checklist
Cannot Print From Client
Possible Cause Check Yes No
For
Instructions,
Go To...
Hardware Error
The copier is not
functioning properly.
1Is the copier functioning
normally? Do copy jobs output
properly?
Next
Step
↓
→Copier
Maintenance Calls
on page 217.
The copier is not
equipped with
specified
components.
2Check the Device page of
TopAccess. Are the options
specified for the job supported by
the hardware configuration? If
not, delete the job, install the
required components, and
then try again.
Next
Step
↓
→Contact your
To shib a
authorized
dealer for
support.
The copier is not
communicating with
the GL-1010.
3Press the PRINTER/NETWORK
key on the copier’s LCD Touch
Screen. Does the Print main
menu display?
Next
Step
↓
→“Starting
Controller, Please
Wait” or “Shut-
down in Progress,
Please Wait”
Message Displays
on page 215.
Network Error
The GL-1010 is not
properly configured
for the network.
4Can you print jobs from other
client workstations?
Next
Step
↓
→Cannot Print To
GL-1010 Device
on page 234.
NOTE: At this point, you have identified the problem is most likely related to a client-side error. Refer to
the section that refers to the client platform you are trying to print from: Windows, Macintosh, or Unix.
Client Error (Windows Platform)
The driver on the
client machine is not
mapped to the
correct printer port.
5Have you ever printed
successfully from this client
workstation?
Next
Step
↓
→Driver Mapped to
Wrong Port on
page 243.