GL-1010 Administrator’s Guide 245
Application Cannot Find PPD File
Problem Description
Some applications require that PPD files be used in conjunction
with the PostScript printer driver. These files are most often used
by high-end graphics applications to allow much more
sophisticated printing features than a PostScript printer driver can
accomplish alone, such as mirror images or color separations.
The PPD file for the Toshiba GL-1010 PostScript driver
(TOSHIBA_GL-1010.sit) is installed in the Windows System
directory by default. However, depending on the application you
are printing from, it may need to be moved or copied to another
directory. For example, Adobe PageMaker looks for the PPD file
in the Aldus/Usenglish/PPD4 subdirectory by default.
Corrective Action
1Consult the application’s documentation or contact their
technical support to find out the appropriate location for the
PPD file.
2Copy the file from the Window’s system files that directory.
3Restart the application.
4Resubmit the print job.
Cannot Remember Document Password
Problem Description
There is no way to obtain the Document Identification Number
(DIN) for a Private Print job after it has been sent. A Private Print
job will remain in the queue until the correct Document Password
is entered.
Corrective Action
The user must delete the job from the copier’s LCD Touch Screen
or through GL DocMon and then resubmit the Private Print job
using a new DIN. The user should write down the DIN so they
can enter it to retrieve their job from the copier’s control panel.