Talkswitch 24-CA manuals

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When we buy new device such as Talkswitch 24-CA we often through away most of the documentation but the warranty. Very often issues with Talkswitch 24-CA begin only after the warranty period ends and you may want to find how to repair it or just do some service work. Even oftener it is hard to remember what does each function in Switch Talkswitch 24-CA is responsible for and what options to choose for expected result. Fortunately you can find all manuals for Switch on our side using links below.

Talkswitch 24-CA Manual

Talkswitch 24-CA Manual

129 pages2.23 Mb

Talkswitch 24-CA Manual

243 pages8.4 Mb

2Copyright Information
3TABLE OF CONTENTS
9PREFACE
- WHATS IN THIS GUIDE?
  - What you should know
  - - 10Single unit installation
    - Networked units installation
    - VoIP installation
    - Connecting devices
- 11FINDING THE INFORMATION YOU NEED
  - Using the table of contents and the index
  - Navigating with cross-references
  - Where to go for further information
- 12GUIDE CONVENTIONS
  - CHAPTER 1
13TALKSWITCH INSTALLATION
- 1.1 TALKSWITCH PACKAGE CONTENTS
- 141.2 CONFIGURATION SOFTWARE SYSTEM REQUIREMENTS
- 1.3 UNIT FRONT PANEL
- 151.4 UNIT BACK PANEL
- 171.5 INSTALLING THE CONFIGURATION SOFTWARE
  - 1.5.1 Installing the software for the first time
  - 1.5.2 Upgrading the TalkSwitch software and firmware
- 201.6 INITIAL CONFIGURATION
- 211.7 CONNECT TALKSWITCH TO A NETWORK OR A PC
  - 1.7.1 Ethernet connection
  - 221.7.2 USB Connection
  - 231.7.3 Serial connection
  - 241.7.4 Internet connection
  - 261.7.5 File connection
- 271.8 CONNECTING DEVICES
  - 281.8.1 Connecting incoming telephone lines
  - 1.8.2 Connecting local extension telephones and other devices
  - 291.8.2.1 Connecting a regular single-line telephone
  - 1.8.2.2 Connecting a regular dual-line telephone
  - 301.8.2.3 Connecting regular multi-line phones
  - 1.8.2.4 Connecting an IP phone
  - 1.8.2.5 Attach an internal or an external modem
  - 311.8.2.6 Connecting fax machines
  - 1.8.3 Connecting devices to the music jack
  - 1.8.4 Connecting to the PA (public address) jack
- 331.9 NETWORKING TALKSWITCH UNITS ON A LAN
  - 1.9.1 Connecting TalkSwitch units to a LAN
  - 341.9.1.1 Ethernet switch
  - 1.9.2 Power up all the TalkSwitch units
  - 351.9.3 Setting or changing the unit ID
  - 1.9.4 How unit IDs affect system extension numbers
  - 361.9.5 Keep track of the lines and extensions
  - 371.9.6 Optimizing the system for networked use
- 381.10 INSTALLING A MEMORY CARD
- 391.11 UPGRADING TALKSWITCH UNITS
- 1.12 WHAT THE FLASHING LIGHTS MEAN
- 401.13 VERIFYING THE CONNECTIONS
41TALKSWITCH CONFIGURATION
- 422.1.1.1 File Menu
- 2.1.1.2 View Menu
- 432.1.1.3 Tools Menu
- 2.1.1.4 Help Menu
- 442.1.1.5 Configuration navigation
- 452.1.2 Special considerations when connecting multiple units to a LAN
- 472.2 SYSTEM INFORMATION
  - 2.2.1 Administration
  - 492.2.2 IP Configuration
  - 522.2.3 Telephone Lines
- 54
- 69* *
  - 702.2.8 Remote extensions
- 72* * *
  - 732.2.9 Extension ring groups
  - 752.2.10 On-Hold/Ringback
  - 2.2.10.1 External audio source
  - 772.2.10.2 Internal audio file
- 792.3 VOICEMAIL
  - 2.3.1 Mailbox options
  - 802.3.2 Voicemail notification 2.3.2.1 Dialed notification
  - 832.3.2.2 Message waiting light
  - 2.3.2.3 E-mail notification
  - 862.3.3 Global Settings
  - 882.3.3.1 Voicemail manager
- 902.4 CALL HANDLING
  - 2.4.1 Modes
  - 922.4.2 Auto attendant
  - 2.4.2.1 Adding/configuring an auto attendant
  - 942.4.2.2 Record, play or erase auto attendant messages
  - 962.4.2.3 Select routing options for each auto attendant
  - 972.4.2.4 Automatic fax detection
  - 982.4.2.5 No selection was made at the auto attendant
  - 2.4.2.6 Additional features at the auto attendant
  - 992.4.3 Telephone Lines
  - 1012.4.4 VoIP Numbers
  - 1022.4.5 Call Cascade 2.4.5.1 Local extensions
  - 1052.4.5.2 Remote extensions
  - 1072.4.5.3 Extension ring groups call cascade
- 1102.5 CALL BACK/CALL BRIDGE
  - 1112.5.1 Auto call back
- 113* # *
  - 1142.5.2 Prompted call back
  - 1152.5.3 Call bridge
- 1172.6 OPTIONS
  - 2.6.1 Permissions
  - 1192.6.2 Audio Controls
  - 1202.6.3 Transfer Options
  - 1222.6.4 Miscellaneous
  - 1242.6.5 Troubleshooting
  - 1262.6.5.1 Troubleshooting Advanced
  - CHAPTER 3
129USING TALKSWITCH
- 3.1 IN THE OFFICE RECEIVING CALLS WITH OR WITHOUT THE AUTO ATTENDANT
  - 3.1.1 Receiving calls using the auto attendant
  - 3.1.2 Receiving calls without the auto attendant
- 1303.2 IN THE OFFICE MAKING AND RECEIVING CALLS USING AN ANALOG PHONE
  - 3.2.1 Making calls from a local extension without direct line access
  - 1313.2.2 Receiving calls at a local extension
  - 1323.2.3 Placing calls on hold at a local extension
  - 3.2.4 Transferring calls from an extension 3.2.4.1 Unscreened transfer
  - 1333.2.4.2 Screened transfer
  - 3.2.5 Transferring calls from a local extension to an external phone
  - 1343.2.6 Parking and retrieving calls at a local extension
  - 3.2.6.1 Parking a call
  - 3.2.6.2 Retrieving a parked call at another local extension
  - 1353.2.6.3 Using call park with the paging option
  - 3.2.7 Queuing and retrieving callers
  - 3.2.7.1 Queuing calls to a single extension
  - 1363.2.7.2 Queuing callers to an extension ring group
  - 3.2.8 Using call waiting
  - 1373.2.9 Conference calling
  - 3.2.9.1 Two local TalkSwitch extensions and one outside caller
  - 3.2.9.2 Two outside callers and one local extension
- 1383.3 IN THE OFFICE MAKING AND RECEIVING CALLS USING AN IP PHONE
  - 3.3.1 Making calls from a local IP extension (IP phone)
  - 1393.3.2 Receiving calls at a local IP extension
  - 1403.3.3 Hold and transfer 3.3.3.1 Hold
  - 3.3.3.2 Unscreened transfer
  - 3.3.3.3 Screened transfer
  - 1413.3.3.4 Transfer from a IP extension to any outside number
  - 3.3.4 Call park Parking and retrieving callers
  - 3.3.4.1 Parking a caller
  - 3.3.4.2 Retrieving a parked call
  - 3.3.4.3 Using call park with the paging option
  - 3.3.5 Queuing and retrieving callers
- 142* * * *
- * * *
  - 1433.3.6 Using the TalkSwitch call waiting feature
  - 3.3.7.2 Two outside callers and one local extension
- 1443.4 MAKING AND RECEIVING CALLS USING VOIP
- 1453.5 USING REGULAR OR IP PHONES CONNECTED IN PARALLEL TO TALKSWITCH
- 1463.6 MODEMS AND TELEPHONE LINE ACCESS
- *#* *
- 1473.7 OUT OF THE OFFICE RECEIVING CALLS WITH CALL FORWARDING (ANALOG AND IP)
  - 3.7.1 Three ways to forward calls
  - 3.7.2 Transferring calls from a remote extension
  - 3.7.3 Screening options for forwarded calls
- 148* * * *
  - 1493.7.4 Calls over VoIP with IP phones and Gateways
- 1503.8 USING THE VOICEMAIL SYSTEM
  - 3.8.1 Activating voicemail boxes
  - 1513.8.2 Retrieving messages and accessing a voice mailbox
- 152* * #* *
  - 1533.8.3 Recording an announcement on a regular or an IP phone
  - 3.8.4 Pager and cell phone notification
- 1543.9 MUSIC ON HOLD
- 1553.10 MODE SWITCHING OPTIONS
- 1563.11 OUT OF THE OFFICE MAKING CALLS WITH CALL BACK AND CALL BRIDGE
  - 3.11.1 Using call bridge
  - 1573.11.2 Using call back
  - CHAPTER 4
159CALL DETAIL RECORD (CDR) LOGGING
- 4.1 ENABLING CALL DETAIL RECORD (CDR) LOGGING
- 1604.2 RETRIEVING DATA
  - 4.2.1 Web interface Store to File on TalkSwitch
  - 1624.2.2 Serial interface Real-time to Serial Port
- 1644.3 ANALYZING THE DATA
- 165* *
- * * *
  - CHAPTER 5
167VOIP INFORMATION
- 5.1 INTRODUCTION TO VOIP
- 1685.2 OPTIMIZING YOUR IP NETWORK FOR VOIP
  - 5.2.1 The broadband connection
  - 5.2.2 The router/NAT/firewall
  - 1695.2.3 Connecting to a LAN and IP network
  - 5.2.3.1 Confirm sufficient network capacity for VoIP
  - 1705.2.3.2 Confirm router/firewall path for voice data
- 1715.3 SETTING UP A VOIP NETWORK
  - 5.3.1 Connect TalkSwitch or SIP-compatible gateways
  - 1725.3.2 Select which TalkSwitch to use as the SIP network server
  - 5.3.2.1 Which location and unit should be the SIP server?
  - 1735.3.3 Assign phone numbers to each VoIP location
- 1745.4 VOIP CONFIGURATION
  - 5.4.1 Configure TalkSwitch IP addresses
  - 5.4.1.1 Set the TalkSwitch local IP address
  - 1755.4.1.2 Set the TalkSwitch public IP address
  - 1805.4.2.2 Service Provider profile
  - 1825.4.3 VoIP Numbers
  - 1835.4.3.1 Assign VoIP phone numbers
  - 1845.4.3.2 Configure call handling for VoIP numbers
  - 1855.4.3.3 Assign service provider phone numbers
- 1865.5 FAQ
- 1925.6 VOIP NETWORK ADMINISTRATION FORM
  - CHAPTER 6
193TROUBLESHOOTING AND SUPPORT
- 6.1 TROUBLESHOOTING
  - 6.1.1 Problems that may occur during configuration
  - 1946.1.2 Problems that may occur while using the TalkSwitch features 6.1.2.1 The auto attendant
  - 1956.1.2.2 Music on hold
  - 6.1.2.3 Call routing with local extensions and home phones
  - 1966.1.2.4 Answering and fax machines
  - 6.1.2.5 Other possible local extension problems
  - 1976.1.2.6 Multiple TalkSwitch units connected to the same LAN
- 1996.2 SUPPORT
  - APPENDIX A
201FUNCTIONS AND COMMANDS
- 202* *
- **
  - APPENDIX B
205TALKSWITCH AND TELEPHONE COMPANY CALLING SERVICES
- APPENDIX C
209TALKSWITCH AND POWER INTERRUPTIONS
- APPENDIX D
211SAFETY AND REGULATORY INFORMATION
- APPENDIX E
215TALKSWITCH ONE-YEAR WARRANTY AND RETURN POLICY
- APPENDIX F
219SPECIFICATIONS
- 220Regulatory Approvals
- Analog extension interface
- Analog trunks
- Dimensions (H x W x L)
- Weight 24-CA 48-CA 48-CVA
- APPENDIX G
221COPYRIGHT AND LICENSING NOTICES
- APPENDIX H
225HOME/OFFICE WIRING GUIDE
- 227D
  - 216 TALKSWITCH USER GUIDE NORTH AMERICA
  - 228Connecting to phone lines Using one phone line
    - wall jack to
    - single-line phone cord 2 pins
  - Using two phone lines
    - single-line phone cords 2 pins
    - Using a dual-line phone jack
    - Connecting to TalkSwitch rear panel
      - LEGEND:
        APPENDIX H 219
- 231DE
  - Connecting to TalkSwitch
  - rear panel
  - Connec ting t o T alkSw itch
    - LEGEND:
233GLOSSARY
241INDEX
- A
- C
- 242D
- E
- F
- H
- I
- 243L
- M
- N
- R
- T
- U
- V

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