Aastra Telecom 4223 manual Attendant-Based Services, 116

Attendant-Based Services

Attendant-Based Services

Besides the services that are accessible or that may be assigned to a Dialog 4223 Professional extension, additional services are also available for the system’s attendants.

Within this context, the following services are offered:

•Call offer or intrusion: This service allows attendants to interrupt an ongoing call to present an urgent call.

•Do not disturb override service: Similarly, this service allows the attendant to override the “Do not disturb” status to present an urgent call.

•General calls acceptance: This service enables attendants to control their active or inactive status for processing a system’s general calls, in relation to their shifts.

•Door phone service: Your facility may be equipped with a door phone; calls from this extension are usually processed by the attendants.

•Call pick-up for a general calls that are ringing: Your facility may be equipped with a common bell that receives general calls when the attendants’ lines are congested, or when they are absent.

•Complete third party call forward service: This service allows attendants to define any type of call forward for a user’s account, without restrictions.

According to the specific rights assigned to your extension, you may also have access to these attendant-based services.

116 MD Evolution – Dialog 4223 Professional