Aastra Telecom 4223 manual Group Services

Group Services

Group Services

Most of the time, you will be working as a team – within a depart- ment, for example. Your extension offers you different additional services designed specifically for working as a team.

First of all, it provides the option of supervising your colleagues’ extensions, thus ensuring comprehensive call coverage. You may also very simply call a colleague or intercept calls for each other.

Secondly, your extension may also be part of a hunt group – within your department or another department – that calling parties may call whenever they need to, not just to contact you personally, but to contact someone within your department.

Your extension provides a simplified call pick-up service within a hunt group. It also offers you the option of managing your own participation in this service within the group. This is also referred to as the In/Out status management within a group.

If you have been designated as the supervisor of a hunt group, you have the ability to open and close the hunt group according to your department’s business hours.

Your extension may also offer you a broadcast group service, which would enable you to send a general announcement to all extensions that belong to the broadcast group(s). These groups may be com-

pletely different from any hunt group to which you may belong.

Finally, while it’s not really a group service, you also have access to a personal group, which is designed for grouping various exten- sions that may be assigned to you – for example, your Dialog 4223 Professional extension, and a DECT cordless phone. Different ser- vices are then provided for you to process your calls as efficiently as possible within a personal group.

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