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Services Reserved for Attendants

Notes:

Your facility may also be equipped with an automated attendant that is usually a complement to an integrated voice mail system. This automated attendant may be active in day and/or night mode. In the first case, it allows you to relieve call congestion. In the second case, it allows general calls to be directed typically to a common mailbox that is reserved for all of your facility’s attendants. See also the “Voice Mail Services” section.

A night call forward programmed by an attendant takes precedence over the use of an automated attendant as described above.

Menu

GEN_CALL

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Activating Day and Night Services

As an attendant, you may also control your ability to answer general calls, in terms of your work shifts.

This is carried out within the framework of the management of the general calls acceptance service accessible to various users within your facility. See the “Attendant-Based Services” section.

To activate your attendant position at the beginning of your shift, from an idle extension:

Press the Menu key.

The following screen is displayed when you are granted access to the programming of your extension.

		Programming
disabled	disabled	disabled	disabled
GEN_CALL	GROUP	LOCK	CALL_FWD >

Press the dynamic function key shown on the left.

You will receive confirmation for the activation.

Press the “C” key to end this service.

Your position becomes active to process the facility’s general calls, which is indicated by the “Active” status above the previous “GEN_CALL” function key.

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