Attendant-Based Services

You will hear a specific voice announcement each time you lift your handset or attempt to place a call in handsfree mode. By default, the message is: “Your extension is receiving external calls of the attendants”.

FRI 20-APR 15:28

 

GC

2

4 Callers

Station 420

 

 

 

REDIAL

CALLERS

PICKUP

NAME

>

Notes:

Your rights to the general calls acceptance service depend on your facility’s different private and public networks.

When you have the right to the service, a digit may be dis- played at the end of the first line of your extension’s screen. Whether or not the service is active on your extension, it will indicate the number of calls currently being processed by the attendants. If it is flashing, this means that at least one call is waiting to be processed. The purpose of this digit is to encourage you to activate the general calls acceptance service on your extension.

Answering a Call from a Door Phone

Your telephone facility may be equipped with a door phone, the calls from which are usually processed by the attendants, just as the general calls are for your facility.

According to a right assigned to your extension, you may be allowed to answer calls from a door phone. This is generally the case.

The general calls acceptance service previously described, also manages your ability to assist the attendants by accepting or declining door phone calls.

A door phone call is presented exactly as any other incoming call would be.

Notes:

The presentation of a door phone call usually lasts no more than 30 seconds. After this timeframe, the door phone call will be automatically disconnected. A door phone call may not be placed on hold, nor may it be transferred.

The door phone is usually logged on by an electrical mechanism independent from your telephone facility.

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Aastra Telecom 4223 manual Answering a Call from a Door Phone, 120