Aastra Telecom 4223 manual Operations for General Calls in Day Mode, Lx ÖÔ, 124

Services Reserved for Attendants

Lx ÖÔ

Operations for General Calls in Day Mode

As an attendant, your role is to process your facility’s general calls during your shift.

When we refer to “Day mode”, we are referring to the mode that is automatically activated when you assume your duties (or when the first attendant does so), and remains applicable as long as your status (or at least one attendant’s status) remains in active general calls acceptance mode (see details to follow).

Your facility’s general calls are, firstly, all of the external calls received on your facility’s general number – not those that are initially routed to a specific user.

Secondly, they are the calls that are directly addressed to joint DID (Direct Inward Dialling) users that are automatically re-directed to you, as a result of a no-answer or busy condition for the said users, and usually within a timeframe of 30 seconds.

These general calls are presented simultaneously to all active attend- ants, with a specific message that enables you to distinguish them:

•I. DIRECT or I. UNUSED NUMBER for a call received on your facility’s general number, or on a non-assigned DID numbers,

•I. NO ANSWER FROM <Name> for a call re-directed when an identified internal user does not answer,

•I. BUSY ON <Name> for a call re-directed when an identified internal user’s line is busy.

The letter “I”, which stands for “Instance” indicates that this consists of a call that has not yet been processed on any of your facility’s extensions.

L1 Aastra-00164477500		AT	2
I. NO ANSWER FROM SMITH Peter-405
REDIAL	CALLERS	PICKUP	NAME	>

You may then process each call just as you would one of your personal calls; typically, you will transfer the call to another user within your telephone facility.

The call transfer may be made after you have conversed with the requested party, but it may also be transferred directly on his/her extension’s ringing or busy conditions. See also the “Operations during a Call” section.

If the calling party is an external caller, you retain supervision of the transferred call until the requested internal user has answered.

The LED associated with the line key on which this call is processed continues to flash.

124 MD Evolution – Dialog 4223 Professional