Voice Mail Services

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This may consist of a fixed call forward on no-answer condition, on busy condition, or a call forward on no-answer and busy conditions that was defined by your system administrator. This is applied by default whenever you do not define a variable call forward for your calls. This is often the case when a facility uses as an integrated voice mail service, which – by default – receives your calls encountering a no-answer or busy condition.

You may also program the call forwarding to your mailbox yourself. This variable call forward takes precedence over a possible fixed call forwards.

It may also be managed on a case-by-case basis, for example

processing an immediate call forward when you are away from the office. It may also be pre-defined on your extension’s Call-Fwd key, in which case, simply pressing that key would activate or deactivate the variable call forward to your mailbox.

You may also use the call deflection service, directing calls to your mailbox. “Call-by-call” refers to directing a call to your mailbox that is presented to you, but that you would rather not answer.

The operating modes for these different services are identical to the other call forwarding services – see the “Call Forwarding Services” section.

Simply put, the recipient number for your call forward is the internal access number for your facility’s integrated voice mail system.

To identify the number to receive your call forward, no matter what it is:

Dial 884.

This is the usual access number for a system’s integrated voice mail system. If you need more information, contact your system administrator.

Note: It is advisable to save this number on one of your extension’s line keys (see details to follow).

Greeting of Parties and Leaving of Messages in Your Voice Mailbox

Once a call forward to your mailbox has been programmed, parties directed to your mailbox will first receive a greeting message.

By default, the greeting message is: “Welcome in the called extension mailbox”. In the case where the call forward is on busy condition, it is preceded by the following system message: “The requested ex- tension is busy”.

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MD Evolution – Dialog 4223 Professional

 

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