Aastra Telecom 4223 manual Do Not Disturb Override Service, General Call Acceptance, 118

Attendant-Based Services

Do Not Disturb Override Service

The Do not disturb override service is usually reserved for your facility’s attendants, enabling them to override an extension’s Do not disturb status in order to present an urgent call.

According to a specific right assigned to your extension, you may also have access to this service. In this case, you may also override an extension’s Do not disturb status to present your call or a call on-hold on your extension.

When you call a party who has programmed the Do not disturb status on his/her extension, (see also the “Call Forwarding Services” section):

L1 SMITH Peter-405

DO NOT DISTURB

DTMF OVERRIDE FLASH >

OVERRIDE Press the dynamic function key shown on the left.

Your call is then presented on the extension called, just as with a normal call (whether the extension called is free or busy).

When your calling party answers, you will enter into communication with him/her. If you have someone on hold on your own extension, you may then transfer that urgent call in the typical fashion.

Note: You may also be subjected to this service, which is most often used by attendants.

General Call Acceptance

The general calls acceptance service is usually used by your facility’s attendants who are in charge of processing your system’s general calls – most often the external calls received on your facility’s general phone number, or external calls redirected when the internal users do not answer or are busy.

Similar to the standby status that is available when you belong to hunt groups, the general calls acceptance service enables attendants to control their active or inactive status for processing a system’s general calls, in relation to their vacation periods.

According to the rights assigned to your extension, you may also have access to the general calls acceptance service. This is generally the case. When necessary, this allows you to assist the attendants by answering calls when their lines are congested or when they are temporarily absent.

118 MD Evolution – Dialog 4223 Professional