NEC 2400IMX system manual Connection Displays ACD Service Conditions

CONNECTION DISPLAYS - ACD

SERVICE CONDITIONS

1.Connect displays are saved after logoff for each agent unless the agent is using a Personal Emergency Supervisor. Those agents using Personal Emergency Supervisor must setup their connection displays each time after logging onto the ACD system.

2.A maximum of five displays may be setup with each display being from three to nine seconds.

3.A permanent display (time code of zero seconds) must be the last display in the setup string. Any subsequent codes entered will be ignored.

4.When more than five displays are coded only the first five will be displayed, the remaining entries will be ignored.

5.The same display sequence and display timing is provided both when the agent position begins ringing with an incoming ACD call as well as when the agent answers the incoming ACD call. The permanent display is only supported after the agent answers the phone and will be provided as a nine-second display when displayed during the ringing phase. This is a security feature so that potentially private numbers are not left on display at an unoccupied position.

6.Even a permanent display will be automatically reset at the conclusion of the ACD call.

7.This feature is available to all agents via Tally-Oh codes. The feature itself cannot be restricted.

8.Display timing accuracy is limited to ±2 seconds from the time indicated for each display.

PROGRAMMING

Assign the name for incoming call identification by following commands.

Step 1: ACDPLT - Assign name corresponding to the pilot number.

NAME: up to 20 characters

Step 2: ACDTG - Assign name corresponding to the route number.

NAME: up to 20 characters

Step 3: ACDSPL - Assign the name corresponding to the split.

NAME: up to 20 characters

Note 1: Since NAME programmed in ACDPLT and in ACDTG may be duplicated to display the trunk incoming call, assign NAME in one of those two commands, and skip NAME parameter in the other command.

Note 2: When MIS is used, name corresponding to the pilot number and name correspondind to the split are programmed from MIS terminal.

NDA-24282 (E)	CHAPTER 5
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	Revision 1.0