NEC 2400IMX system manual ACD Service Feature

OFFICE DATA DESIGN

-Data Programming

•SCF Return Error Detail Notification (ASYD: SYS1, INDEX241, b3=1) (*)

•ACD data programming (see ACDCCV command data in item 4) (*)

(g)LCD display is not operated normally on ACD agent positions.

-Software Install

•Software install for extending the number of ports for SMFN (terminal) function (Basic ACD Option Service software, APL-0809: Series 7400 or later release)

-Data Programming

•Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)

•ACD data programming (ACD position data in ACDPSN command is duplicated at multiple nodes) (*)

3.ACD SERVICE FEATURE

This section explains general description, operating procedure, service condition, and programming procedure for the following ACD service features.

	Table 5-2 ACD SERVICE LIST
FEATURE CODE	SERVICE NAME
A-31A	Abandoned Call Search - ACD
A-34A	Assistance - ACD Agent - ACD
A-35A	Automatic Answer - ACD
A-37A	Availability - ACD Position - ACD
A-80A	Announcements - ACD
A-85A	Agent Personal Queue - ACD
A-86A	Auto Work Mode for PBX Calls - ACD
A-91A	Analog ACD Position - ACD
A-93A	Alternate Night CCV - ACD
A-133A	Agent Anywhere - ACD
B-20A	Break Mode - ACD
B-21A	Bad Call Notifications - ACD
C-35A	Call Distribution to Agents - ACD
C-67A	Call Transfer to Split Queue - ACD
C-68A	Call Waiting Indication - LCD Display/CW Lamp - ACD
C-70A	Calling Party Identification - ACD
C-108A	Call Control Vector - ACD
C-110A	Call Waiting Lamp with Chime - ACD
C-127A	Call Forwarding - Split - ACD
CHAPTER 5	NDA-24282 (E)
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