NEC 2400IMX system manual Vacant, Work, Break, Ready, or on an ACD call

TALLY-OH CODES - ACD

				Supervisor Tally-Oh Codes
Code				Description
	Display statistics for a given agent: shift time, number of ACD calls answered, average talk time, total
	time in Work mode since logging on, and total time in Break mode since logging on.
	Press: 030aaaaa#			(aaaaa = agent’s ACD or PBX extension)
	Sample Displays:
030	SHIFT	3:12:48		(hours, minutes, seconds)
	ACD CALLS		122	(one to three digits)
	AVG TALK		3:11	(minutes and seconds)
	T-WORK	0:55:19		(hours, minutes and seconds)
	T-BREAK	1:04:31		(hours, minutes and seconds)
	Display a given agent’s current mode and the time passed since entering that mode. Valid for all modes:
	Vacant, Work, Break, Ready, or on an ACD call.
031	Press: 031aaaaa#			(aaaaa = agent’s ACD or PBX extension)
	Sample Displays:
	BREAK	0:41:06		(hours, minutes and seconds)
032	Force a given agent to Break mode. (From Work or Ready modes)
	Press: 032aaaaa#			(aaaaa = agent’s ACD or PBX extension)
033	Force a given agent to Ready mode. (From Break or Work modes)
	Press: 033aaaaa#			(aaaaa = agent’s ACD or PBX extension)
034	Force a given agent to Work mode. (From Break or Ready modes)
	Press: 034aaaaa#			(aaaaa = agent’s ACD or PBX extension)
	Change a given agent’s split or Multi-Split mode. Prompts are displayed to prompt for split number and
035	approval.
	Press: 035aaaaa#			(aaaaa = agent’s ACD or PBX extension)
	Display queue depth for a given split.
036	Press: 036ss#			(ss = one or two digit split number)
	Sample Displays:
	DOMESTIC		36
	Display time of longest waiting caller for a given split.
037	Press: 037ss#			(ss = one or two digit split number)
	Sample Displays:
	INTERNAT’L		4:06	(minutes and seconds)
	Display number of working agents (on an ACD call, in Work or Ready modes) for a given split.
038	Press: 038ss#			(ss = one or two digit split number)
	Sample Displays:
	CRUISES		9

CHAPTER 5	NDA-24282 (E)
Page 302
Revision 1.0