NEC 2400IMX 88A MIS Operator Selection ACD, Acdtn OPE no Operator access code Maximum 5 digits

MIS OPERATOR SELECTION - ACD

M-88A MIS OPERATOR SELECTION - ACD

GENERAL DESCRIPTION

This feature permits the selection of an access code for an operator, for an entire tenant. Certain MIS change commands permit the operator to be selected as the destination when routing ACD calls.

In the extreme case where the ACD traffic has exhausted all available call records (too many simultaneous ACD calls either connected or in queue) all new incoming ACD traffic will be diverted to the code specified for the MIS Operator Selection. Once diverted the caller should be encouraged to call back at a later time when the ACD system is not so congested.

OPERATING PROCEDURE

This feature is implemented through an ACD MAT command. The command data is on a tenant-wide basis.

PROGRAMMING

ACDTN - OPE NO: Operator access code (Maximum 5 digits)

CHAPTER 5	NDA-24282 (E)
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