NEC 2400IMX system manual Glossary of Terms, This section defines ACD-related terms

GENERAL INFORMATION

3.GLOSSARY OF TERMS

This section defines ACD-related terms.

	NEAX2400 IMX ACD System
	ACD Agent
	Position
	ELC		COT
	ACD Agent
	Position		Queue
Split	ELC		COT	Trunk Group
	Group
	Supervisory
	Position
	ELC		COT
	ACD Agent
	Position
	ELC		COT
			Queue
	ACD Agent			Trunk Group
	Position
	ELC		COT
Split	Group
	Supervisory
	Position
	ELC
	System
	Supervisory
	Position
	ELC
			ACDP
		ETHER	CPR
	MIS
	Printer

Figure 2-7 NEAX2400 CallCenterWorX-Enterprise ACD System Configuration

CHAPTER 2 NDA-24282

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Revision 1.0