NEC 2400IMX Announcement Number, Announcement number for an individual call, Individual call

Pilot number for an individual call (maximum 5 digits) Maximum Queue Depth for an incoming call routed to the agent (0-999)

CCV No. to be routed when the individual call encounters busy status (1-900)

CCV step number to be forwarded when the individual call encounters busy status (1-20)

Overflow Timeout (0-9999 sec.)

“0” means overflow service is out of service for an individ- ual call

CCV number to be routed when the time limit (OVFT) is over (1-900)

CCV step number to be routed when the time limit (OVFT) is over (1-20)

Call waiting chime is not available

Call waiting chime is rung only once (at the first time) Call waiting chime is rung every time

AGENT PERSONAL QUEUE - ACD

PROGRAMMING

Step 1: AIGNN - Assign telephone number for NDM.

Step 2: AMNON - Assign the pilot number (monitor number) for an individual call. pilot number (maximum 5 digits) Note

Step 3: ACDTN -	Assign the announcement number per tenant
ANNOUNCEMENT NUMBER:	announcement number for an individual call (0-58)
	“0” means an announcement service is out of service for an
	individual call

OVERFLOW/FORWARD PRIORITY: Priority order of queue for an individual call (1-255) ACDLOG - Personal Queuing

PILOT NUMBER: MAX QUEUE DEPTH:

PERSONAL FORWARD CCV:

OVFT:

PERSONAL OVERFLOW CCV:

CALL WAITING CHIME:

Note: Refer to Chapter 7 for Monitored Number Assignments.

CHAPTER 5	NDA-24282 (E)
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Revision 1.0