NEC 2400IMX system manual General Information System Capacity

GENERAL INFORMATION

2.3.1SYSTEM CAPACITY

CallCenterWorX-Enterprise (ACD) system capacity can be upgraded by installing the ACD Option Service Software (standard) for extending ACD capacity.

For the procedure to link with the Optional Service Software, refer to Chapter 4 “System Startup” in the Installation Manual.

Table 2-1 CallCenterWorX-Enterprise (I) ACD Capacities

System Components	25-1,000 Seats
	Version (I4.01.00.000)
Analog Agent Access Codes	4,000	*
Announcement Routes	58
Call Active (simultaneous calls)	6,000
Call Control Vectors (20 steps each)	1,200
Holiday Schedules per Tenant	3
IVR Ports	400
Logon IDs (9 digits maximum)	7,000
Personal Pilot Numbers	4,000	*
Pilot Numbers	4,000	*
Priority Level	250
Splits	900
Splits per Agent	16
Station Calls	500
TCP/IP Clients	8
Tenants	10
Transfer to PBX Numbers	1,200
Trunk Groups	255

* Note: Personal Pilots, Pilots, and Analog Access Codes cannot exceed 4,000.

Note: Due to the amount of memory allocated to the ACD database, use consecutive numbering when possible to gain the maximum number of pilot numbers, ACD myline, ACD line, IVR parts, and analog access codes available.

NDA-24282CHAPTER 2

Page 9

Revision 1.0