NAP-215-112 Sheet 1/1 Auxiliary Work

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-112

Log off all ACD agent and supervisory positions.

Set one of the ACD agent positions to the

Auxiliary Work mode.

•Press the AUX WORK key so that the AUX WORK lamp illuminates.

C.O. trunk incoming.

• Place a C.O. trunk call from station A to station B.

Confirmation of Auxiliary Work mode.

• Check that the incoming call is not distributed to the agent position.

Release of Auxiliary Work mode.

•Press the AUX WORK key again so that the AUX WORK lamp goes out. Incoming at ACD agent position.

Answering by ACD agent position. Release by ACD agent position.

Apply the test procedure above to all splits.