NEC 2400IMX system manual Adyd Assign Break key to function key

BREAK MODE - ACD

SERVICE CONDITIONS

1.Logging off is permitted while in Break Mode, by pressing the LOGON key. The after-call mode may be toggled while on break and set to either Automatic-Work or Automatic-Available.

2.When Break Mode is set at a position, incoming ACD calls are not allowed to terminate to the position.

3.Non-ACD calls can be originated from or terminated to a position, while the position is in Break Mode.

4.This feature’s status can be monitored at a Navigator MIS terminal via the agent current status display and the agent audit report.

5.Every agent position and supervisor position may have a BREAK key.

6.The operation of the BREAK key allows the MIS to track work time and non-work time.

PROGRAMMING

Step 1: ADYD - Assign BREAK key to function key.

CHAPTER 5	NDA-24282 (E)
Page 218
Revision 1.0